- Sutton Coldfield, GB
- £40 /hr
- Available now
I am a trainer in IT systems, Telesales,and inter-personal communications skills. Home Office Security cleared. I am also a qualified assessor and internal verifier.
Area Covered:more...I am a trainer in IT systems, Telesales,and inter-personal communications skills. Home Office Security cleared. I am also a qualified assessor and internal verifier.
Area Covered: East/West Midlands
Summary: I have spent the last 22 years working with a number of prestigious clients to analyse training needs, develop and deliver training packages, and evaluate the effectiveness of training delivered. My area of expertise is in the training of inter-personal communication skills including Telephone Techniques, Presentation Skills, Customer Care, Negotiation, Interviewing, Training and Coaching, Leadership, Written Business Communication and Team working.
I am also a qualified NVQ Assessor and Internal Verifier and have been involved with the assessing and verification of the following qualifications: Call Handling, Customer Service, Business Administration, Combined Working Practices, Management, A1 Assessor Award and V1 Internal Verifier Award. To support this work I am a Licentiate member of the Institute of Assessors and Verifiers.
Company: Higways Agency - Traffic Learning Centre
Description: Design and delivery of technology training programmes for HA Control Rooms
Education Summary: 1982 Loughborough College of Physical Education: Diploma in Recreation Management
1986 British Telecom Management College, Bournemouth: BT PhonePower Telephone Marketing Diploma
1987 Thomas International Diploma in the use of Personal Profile Analysis
1995 North Birmingham College :City and Guilds 7307 Further and Adult Education Teachers Certificate
1999 D32,33 NVQ Assessors Award with OCR
2003 D34,35 NVQ Internal Verifier Award with OCR
2005 Licentiate member of the Institute of Assessors and Verifiers
2006 Member of ENTO
2008 Associate of Institute for Learning
2008 Accredited Trainer for Institute of Leadership and Management
2009 Accredited Trainer for ENTO
2009 Appointed as trainee External Verifier by Edexcel
2010 Level 4 NVQ in Learning Development