- Ilford, GB
- £7 /hr
- Available now
I am an experienced professional who has 14 years of experience within the workplace. My main area of expertise has been running operations for a SME\'s in particular relationmore...I am an experienced professional who has 14 years of experience within the workplace. My main area of expertise has been running operations for a SME\'s in particular relation to HR, Recruitment and Business Support. In addition to those skills I have good sales, marketing and pa/admin skills. In recent years I have moved into research and am working on a regular basis for three clients. I am looking to build my freelance portfolio in particular opportunities that will enable me to work from home. If any of my current or previous experience is of interest to you please feel free to get in touch. I have not quoted an hourly rate as I will endeavour to quote for the job required rather than on the basis of my skills and experience.
Area Covered: London
Summary: Nov 2008 • Date I am working on a consultancy basis for three clients on a retained basis.
Trajectory Partnership (A new futures business • Experts in analysing and forecasting social and consumer trends. Using established and innovative methods to help clients understand how markets and consumers are changing - and how they can benefit from that change.). www.trajectorypartnership.com
Wrote and designed employment and operational procedures manual for organization.
Responsible for recruiting research and other members of staff.
Producing and negotiating employment and supplier contracts.
Preparing material to win commercial pitches
Contributing to consumer research projects (UK and Europe).
Organising and attending promotional events and other conferences / client encounters.
Model Reasoning - Associate (Research consultancy delivering management and professional coaching, consumer and social insight).
Delivering an executive Interview programme, interviewing key figures in the Further Education sector
Running a quantitative study of executive skills course-participants.
Co-running management training programme in Presentation Skills to Senior Management Teams within the Further Education sector.
Simon Morgan and Co (Freelance Legal Services)
Creating a database of existing and prospective clients.
Responsible for business development.
Delivering a marketing campaign to announce launch of new service.
Jan 2008 • Oct 2008
Opinion Leader (Established Research consultancy specalising in large scale public sector deliberative and engagement research / part of the Chime Communications Group)
Panel Manager (3 days per week)
Designed and ran graduate recruitment process
Managed and designed the re-launch of the Opinion Leader Panel (Community of MPs / Peers and Senior City / Media / Charity individuals)
Managed relationship with panel members and clients both internal and external.
Working with research teams on creation and management of bespoke panels to suit individual client needs and providing project management support on assignments.
Writing and editing questionnaires for omnibus research.
Feb 2003 • Dec 2007
The Future Foundation www.futurefoundation.net (Established Futures Research Consultancy providing insight by identifying, explaining and measuring trends, attidudes and behaviour with both quantitative and qualitative research and then forecasting their importance to scenarios.
Apr 2007 • Dec 2007
European Account Manager (4 days per week)
Managing international sales offer for The Future Foundation. Responsible for delivering a combined team target and an individual target.
Directly responsible for three members of staff, one based in Spain and two in the UK. Working with sales representatives based in France and Holland. Encouraging team co-operation to maximise sales opportunities.
Managing budgets to assist sales team with lead generation. Including event planning and co-ordination with the marketing dept and other miscellaneous related activities.
Reporting to the board with monthly figures and projections.
Forming partnerships with the International Experian offices in order to promote our services in Europe.
Account Management projects to improve client retention, handling specific queries and obtaining solutions.
Feb 2003 •Mar 2007
Head of Operations (Full time Feb 2003 • June 2005.) 4 days per week upon returning to work post maternity leave June 2005 - Mar 2006)
Responsible for all operational areas of the business prior to acquisition by Experian (May 2005). Main areas - HR, Recruitment Training, Building and Supplier Management, IT Network & Telephony and Events.
Project managed and was responsible for the due diligence process on behalf of The Future Foundation over 2004-2005. Worked alongside the organisation’s appointed lawyer to ensure the acquisition by Experian went smoothly.
Managed logistics for conference and events programme. Ensured budgets were not exceeded and generated revenue through sales and marketing of events.
Project/Account Management for large consultancy projects.
Managed support team size varied according to workload. (Two permanent members of staff supplemented with temps).
Managed integration of the independent Future Foundation’s operational procedures into Experian’s systems and co-ordinated company move into Experian premises in Feb 2007. Worked and negotiated with central Experian functions on specification of The Future Foundation business area, ensuring our business needs were met.
May 1999 • Nov 2002
ECI Human Capital• PhD Jobs.com, WC1X 8TA
May 1999 • Jan 2000 Administrator
Feb 2000 • Nov 2002 Administration & Office Manager
Joined PhD jobs as a start up subsidiary of ECI Human Capital. Worked with the managing director on developing the website, creating and implementing administration and support procedures for the business, which recruited recent post graduates into business and industry. Grew the business with Managing Director from a team of two to 15 Recruitment Consultants, 3 Website Sales Managers and an Administrator. During this time was promoted to Administration & Office Manager.
Managed and developed the www.phdjobs.com website.
Organised events to promote the service to attract candidates and clients.
Internal recruitment for the team.
Sept 1997 - May 1999
Harvey Nash Plc
Sourced, approached and interviewed candidates for middle to senior management roles within the Retail, FMCG, Sales and Marketing industries.
Presented shortlist of candidates to clients and guided candidates and clients through process.
Prepared proposals and tenders for new business.
Feb 1996 • Sept 1997
Metropolitan Police Service, Stoke Newington Police Station
HR & Training Administration Officer
Organised all internal and external courses for both civilian and uniformed staff.
Trained all new members of personnel to the station on IT systems.
Maintained HR systems and records and provided advice to line managers on procedures.
July 1995 • Dec 1995
Standox Industrial Coatings (Part of Hoechst PLC) - Quality Assurance Assistant
Worked with the QA Manager on a project to revise the Quality Assurance manual to obtain BSI accreditation.
Company: The Trajectory Partnership
Description: Ongoing retained work for one day per week. Proposals for new business, recruiting, Writing HR and Business Operations procedures.
Education Summary: Education
1992 • 1995 University of Hertfordshire, - BA Humanities (Hons) 2:2
Major - History Minor - Linguistics, Philosophy, Computing and Spanish
1984 • 1991 Canon Palmer RC High School, Seven Kings, Essex
9 GCSE’s Grades A-C (inc Maths & English), A Levels French and History
• Affiliate Membership of the Market Research Society (Membership No 02172973)
• MRS Questionnaire Writing Course
Business Administration & Operations Consultant