- London, GB
- £17.50 /hr
- Available now
Skilled communicator with over 12 years\' experience of customer services in media and entertainment industries. Ability to work under pressure, reliable, multi-tasking andmore...Skilled communicator with over 12 years\' experience of customer services in media and entertainment industries. Ability to work under pressure, reliable, multi-tasking and self-driven. Strong background in very busy helpdesk and organisation of systems. I am now looking for a senior support role, preferably on a jobshare/part-time basis.
Area Covered: London
Summary: I have over 8 years of experience in Mac and PC support. I have worked in a major publishing company and can support a whole range of applications including QuarkXPress, Adobe Creative Suite, FontReserve, MS Office, Entourage and Outlook. OS9/OS10, Windows XP, Active Directory.
Company: IPC Media
Description: Day-to-day support of Macs and PCs involving hardware and software issues such as MS Office, Entourage and Outlook. OS9/OS10, Windows XP, Adobe Creative Suite and Font Reserve. Trained staff on new applications such as outlook; entourage and MS Office.
Education Summary: PerfectFit Helpdesk Analyst Programme
Five-week intensive IT training course focused on 1st line support and customer care.
Course content: PC awareness, DOS, PC architecture, basic networking & installation, Windows 95, Word/Excel/Powerpoint/Access 97 to advanced level, Internet Explorer, Outlook 98 and Exchange, Royal Blue call logging, NT 4 Workstation (installation, configuration, troubleshooting and emergency repair) and customer care.
IT Support Analyst