- Worcester, GB
- £8 /hr
- Available now
I’m a confident, bubbly, enthusiastic, reliable, hardworking individual and I always relish a challenge and endeavour to give outstanding customer service.
I have over 10more...I’m a confident, bubbly, enthusiastic, reliable, hardworking individual and I always relish a challenge and endeavour to give outstanding customer service.
I have over 10 years’ experience in customer service, tele-sales, marketing and administration.
I have excellent oral and written communication skills and I can type 60 words per minute from reading and listening to audio. I have excellent administration skills and I am proficient with Microsoft Excel, Word, Outlook, PowerPoint, Adobe Reader, CRM, etc.
I have outstanding customer service skills and I get satisfaction when I help customers
As a tele-marketer I can complete a data cleanse, generate leads and sales, and telephone market research.
I can also help benefit your business by using my Own 7 Touch Stage Process. In this process you target the prospect by phone, letter and e-mail. By doing this, you increase contact by 80%. Not only this, but the prospect remembers you and you develop a friendly relationship with the contact.
I currently make 20 – 25 calls an hour on a data cleanse. In this cleanse I confirm, the company name, address, the contact desired and their position, their e-mail address and any relevant notes. I can also confirm any other desired information the client requires.
I make at least 15 calls an hour on follow up work. E.G Calling the prospect back to confirm they have received their catalogue or e-mail and turn this to my advantage and create an appointment or lead.
I create business to business databases for specific sectors.
Update databases to the client’s requirements.
I send marketing material via e-mail and in writing.
I create marketing material, usually a marketing e-mail (I can provide examples).
I first started my role as a Customer Service and Tele-Sales Advisor when I was 17 at Principle Mortgages. Just so I could earn an extra income, whilst I was at college. However, I progressed so quickly, that I ended up being the Assistant Manager at Principal Mortgages. The company then ceased trading.
I took my next step in my career by starting as an Order Processor at Kays, now known as Littlewoods (Shop Direct Group/SERCO). I then quickly progressed to become a Customer Service Advisor dealing with simple queries and I then trained to be a Senior Customer Service Advisor, where I would deal with complex enquiries. Once I had gained three years’ experience, I then became a supervisor for the floor I worked on. In this role I would deal with irate customers, customers who requested to speak to a supervisor and customers who had ongoing problems. I reached my full potential in this role, so I was then promoted to the E-Commerce department. In this position I would take incoming calls from customers, who had technical difficulties online and logging into their accounts. In this role I would respond to customer’s enquiries in writing. Unfortunately I was made redundant, after working at this company for six years.
I took my next step in my career by becoming the Tele-Sales Manager at Worcester Windows, where I worked for six months before it ceased trading. I then went to Anglian Home Improvements and become the Tele-Sales Manager there. After six months, I then became the Branch Manager on a temporary basis.
I then decided to gain more experience in marketing, so I decided to work for a friends business (Works Marketing) on a temporary basis (one year), as a business to business Tele- Sales Executive.
I finally decided to become self-employed, as I realised I had a vast experience in these industries and that I could make a name for myself.
Customer Services, Support, Tele-Sales and Marketing Executive, Virtual Assistant, Administrator, Data Entry Clerk and Word Processing
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Excellent service and great results, thank you! Communicated very well, kept excellent records, patient and professional approach, highly recommended!
Did well in challenging circumstances. Looking forward to future collaboration.
Brilliant work. Strongly recommend her!
Good attitude and thorough. Will be giving her more work
Camellia was friendly and professional and kept me well informed throughout the job. The task required someone to pay attention to detail and Camellia delivered on that. Would recommend!
Great to work for as always!
very good done What she was suppose to do. I am very pleased.
Camellia did a great job contacting our potential clients, tracked all her calls and gave great feedback and results.
Fantastic work, very keen to understand requirement and produce results.
Becci, has been fab to work for. Becci is very organised, gives accurate instructions and is very hands on. I hope to work with Becci in the future.
Camellia did great work and provided kept great records about calls made.
Excellent work. A pleasure to work with her. A++