Post Project
  • Search
    • Buyers can
    • Search offers to buy now
    • Search freelancers to request a proposal
    • Freelancers can
    • Search projects to quote on
  • How it works
  • Log in
  • Sign up
  • Freelancer?
Browse by Category
    Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
    Silvija Haswell

    Silvija Haswell

    Operations/Systems Engineer

    Wokingham, United Kingdom

    I am an experienced system administrator currently working for a Hosting Company. I have a very good knowledge of the systems both installation of the system, web servers, mail...Read moreI am an experienced system administrator currently working for a Hosting Company. I have a very good knowledge of the systems both installation of the system, web servers, mail servers and the databases. I am very passionate to what I do and always treat my clients servers as if they were my own. I have the following certifications:

    RedHat Certified Engineer (RedHat 5);
    Comptia Network +
    MySQL 5.0 DBA (fully certified DBAI DBAII).

    Area Covered: Remote


    Work Experience
    -----------------

    Job Title: Intensive Linux Systems Administrator
    Company: Rackspace Hosting

    Job Title: Intensive Linux System Admin
    Company: Rackspace Hosting
    Description: Using up previously built general knowledge of Networking, Hardware, Software, DNS.
    Using RHCE level experience
    Using MYSQL database knowledge in day to day duties involving creation of users, databases, backups, etc.
    Working with system services such as Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH, PHP
    Building strong technical experience in clustering
    Understanding Firewalls, Load Balancers, VPN, SSL technologies.
    Concentrating on providing the highest level of Technical support.
    Creating and maintain customer loyalty by serving customers above and beyond their expectations
    Exercising judgment in decision making in order to routinely deliver FANATICAL support to customers.
    Taking ownership of issues and seeing them through to resolution.
    Responsible for solving a customer's technical issues
    Support customers over the phone and via tickets
    From:01/Jan/2008

    Job Title: Intensive Support Specialist
    Company: Rackspace Hosting
    Description: Taking ownership and work on “quick-fix tickets” (e.g. system resources, MyRackspace requests.)
    Escalating support requests (phone/ticket) according to escalation procedures.
    Managing incoming customer calls.
    Scheduling and coordinating maintenances.
    Providing basic troubleshooting of both Microsoft and Redhat systems.
    Training my basic knowledge of user accounts and passwords, DNS configuration and AD.
    Managing the queue – moving tickets to relevant departments, non response tickets, required feedback tickets.
    MOM/SCOM Alerts – Basic, including disk space issues, hardware (Dell/HP)
    Organising Patching schedules
    Building Server knowledge – CPU usage, memory, task manager, event viewer for diagnosis
    From:01/Apr/2007 To:01/Nov/2008

    Job Title: Intensive Support Monitoring Technician
    Company: Rackspace Hosting
    Description: Using initiative and help team mates and customer to get the customer online as fast as possible.
    Monitor customer request tickets assigned to your team;
    Utilize internal monitoring system to respond to customer alerts
    Assign incoming tickets to team members and escalate as needed;
    Coordinate customer support issues that must be routed through internal Rackspace departments;
    Maintain ownership of support request, and follow up with customer through conclusions of issues;
    Handle overflow of customer support phone calls/requests;
    Strive to educate customers on internal and external resources available to solve support issues.
    Fit into the shift pattern (Sunday to Thursday/Tuesday to Saturday) and 6:30am to 3:30pm work hours.
    From:01/Jan/2007 To:01/Apr/2007

    Job Title: Inventory Controller
    Company: Rackspace Hosting
    Description: Lots of experience in customer service
    Building, configuring and troubleshooting internet servers; maintaining existing server hardware; maintaining cabinets.
    Configure test hardware packages to meet project test requirements.
    Assist software engineers in conducting tests.
    Provide support to engineers in installation, configuration, test and defect investigations as required.
    Organise the lab environment and control the use of the equipment.
    Responsibility for damage control of all items handled by the department;
    Performing data-entry for all property;
    Assisting with property movement during various functions before and post sale;
    Working directly with Appraisers, within the inventory control group and independently.
    From:01/Jun/2006 To:01/Jan/2007



    Education
    -----------------

    Degree: National Secondary School Diploma
    University / College: Siauliai "St. Salkauskis" Secondary School,
    From:01/Jan/1991 To:01/Jan/2003

    • £15
      /hr
    Contact

    Skills

    database administrationapache administrationlinuxmysqlcopy typinginformation technology consulting (IT consulting)Information Technology Infrastructure Library (ITIL)Information Technology support (IT support)

    Insights

    Freelancer Buyer
    Projects listed
    0
    Freelancers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    0
    Buyers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly

    Skills

    database administrationapache administrationlinuxmysqlcopy typinginformation technology consulting (IT consulting)Information Technology Infrastructure Library (ITIL)Information Technology support (IT support)

    Insights

    Freelancer Buyer
    Projects listed
    0
    Freelancers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    0
    Buyers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly
    Skills Insights

    Insights

    Freelancer Buyer
    Projects listed
    0
    Freelancers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    0
    Buyers worked with
    0
    Last active
    Jul 17 2014
    Response time
    instantly
    Skills Insights
    database administrationapache administrationlinuxmysqlcopy typinginformation technology consulting (IT consulting)Information Technology Infrastructure Library (ITIL)Information Technology support (IT support)
    • Reviews
    • Purchases
    • Endorsements
    Hide feedback
    The user has no activity as a Freelancer

    Product

    • About
    • Team
    • Careers

    Support

    • How it works
    • Trust & Safety
    • Help Centre

    Discover

    • GuidesStoriesNews

    Resources

    • Customer Stories
    • Business Cost Calculator
    • Startup Cities

    Browse

    • Freelance Services
    • Freelance Services By Country
    • Freelance Skills
    • Terms
    • Privacy
    • Sitemap
    • Company Details
    • © 2023 People Per Hour Ltd
    We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
    Cookie Settings
    Accept All Cookies