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Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
Paulo Dias

Paulo Dias

Experienced Service Professional (Customer Service/Account Management)

Sutton, United Kingdom

Afrikaans, English, Spanish and Portuguese speaking

Self Motivated and Versatile professional with experience across multiple industry sectors. Responsible for business direction and control, combined with the daily leadership...Read moreSelf Motivated and Versatile professional with experience across multiple industry sectors.

Responsible for business direction and control, combined with the daily leadership of the Account Management, Operations and Support teams. My experience: vendor/outsourcer/account/procurement management, project management, operations management, change management, relationship management and operational experience across multiple sectors (Automotive, Financial Services, Fleet Management, FMCG, Logistics, Recruitment, SA Local Government & Telecoms). Consequently, have Global work experience.

A successful Contact Centre / Customer Service Professional with wide experience in the service industry.

Main Areas of Focus

I provide support across a wide range of disciplines including:

Full day to day operational management of both single and multi-site operations (On-shore, Near-shore & Off-shore)
Leading the design and development of call centre/call centre solutions, working practises and systems (including technology, complaint handling and up sell/cross sell programmes)
Staff recruitment, development and motivation
Quality assurance, Script development, Script reviews and proof reading of work-in-progress projects for publishing.
Liaising with technology departments and suppliers in deployment of Telephony systems
Organisation evaluation and site audits
Project management across a wide variety of solutions
Driving or working within business change programmes
Managing and developing start up / shut down operations


Area Covered: Greater London
Work Experience Summary: Main Areas of Focus

I provide support across a wide range of disciplines including:

Ã�’· Full day to day operational management of both single and multi-site operations (On-shore, Near-shore & Off-shore)
Ã�’· Leading the design and development of call centre/call centre solutions, working practises and systems (including technology, complaint handling and up sell/cross sell programmes)
Ã�’· Staff recruitment, development and motivation
Ã�’· Liaising with technology departments and suppliers in deployment of Telephony & WFM systems
Ã�’· Organisation evaluation and site audits
Ã�’· Project management across a wide variety of solutions
Ã�’· Driving or working within business change programmes
Ã�’· Managing and developing start up / shut-down operations

  • £6.50
    /hr
Contact

Skills

call centercustomer relationship management (CRM)customer serviceproject managementtelesalescrystal reportscopy typingaccount managementbusiness to business sales (b2b sales)microsoft dynamics crm +3
microsoft powerpointquality improvementsage group
Industry expertise: Automotive, Financial Services, Food, FMCG and Sales

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Projects listed
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Last active
Sep 20 2020
Response time
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Freelancer Buyer
Projects worked on
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Buyers worked with
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Last active
Sep 20 2020
Response time
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Skills

call centercustomer relationship management (CRM)customer serviceproject managementtelesalescrystal reportscopy typingaccount managementbusiness to business sales (b2b sales)microsoft dynamics crm +3
microsoft powerpointquality improvementsage group
Industry expertise: Automotive, Financial Services, Food, FMCG and Sales

Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Sep 20 2020
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Sep 20 2020
Response time
instantly
Skills Insights

Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Sep 20 2020
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Sep 20 2020
Response time
instantly
Skills Insights
call centercustomer relationship management (CRM)customer serviceproject managementtelesalescrystal reportscopy typingaccount managementbusiness to business sales (b2b sales)microsoft dynamics crm +3
microsoft powerpointquality improvementsage group
Industry expertise: Automotive, Financial Services, Food, FMCG and Sales
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