- London, GB
- £10 /hr
- Available now
Since graduating from university in 2002, I have worked in a number of administrative & office-based roles, building up a wide range of skills. Most recently, I have been workingmore...Since graduating from university in 2002, I have worked in a number of administrative & office-based roles, building up a wide range of skills. Most recently, I have been working on a three-month contract for a charity, a sector that I enjoy working in and wish to continue with, assisting with the organisation of two major fundraising events. My job has involved all aspects of events management, from invitation and registration of participants on the Raiser’s Edge database, as well as keeping up to date records of all potential donors to the charity, making travel arrangements & organising meetings for staff via the team diary. I also assisted by liasing with the venues where the events were held regarding logistics and problem solving, through to assisting with the actual running on the day, as well as all post-event administration.
I took on a voluntary role at St Francis’ Mission Hospital in 2008 with the intention of assisting on any areas where help was particularly needed, and worked on a number of different projects during my six months there. I was required to keep up excellent communication skills when dealing with the resident staff, whose first language was not English, as well as the period I spent working as secretary to the Executive Director whilst a permanent member of staff was on leave. My duties included dealing with correspondence by letter and email, taking and typing minutes, and managing the Director’s busy schedule by making appointments for all the staff, patients and other visitors who wished to see her.
In the first nine months of 2007, and again in the early part of 2008, I was working under a temporary contract in the housing repairs department of a London borough council, undertaking a number of duties in their customer care centre. I assisted within the complaints department in 2007, which required a good deal of understanding about the different backgrounds & needs of council tenants, who can be quite demanding with their issues & complaints. In 2008 I also worked within the housing maintenance section, which assisted elderly and vulnerable tenants. This role also needed a good deal of tact in dealing with customers, and in keeping a good deal of personal information confidential.
I have frequently used a range of computer programmes in the places I have worked, but I have the most experience in Microsoft Word for use in correspondence, Excel for storing and producing information, and Outlook for communication with staff and other external contacts.
I worked in the Joint Education Department at an art gallery for 20 months until December 2006, & I was provided all the administrative support to the department, as well as being Front of House representative for the Learning Centre. This part of my job required a lot of communication with the general public both by telephone, email, letter and face-to-face. It needed to be of an excellent standard to maintain the number of visitors to the Learning Centre and to ensure that they had a good experience of the gallery and the classes that were run for them. The department was quite a small team, and I developed good working relationships with all my colleagues during the time I was there.
Prior to that role, I worked for a construction company, dealing with a major building contract, and I learnt the importance of prioritising workload, working without requiring supervision & of being productive as quickly & effectively as possible to meet deadlines, particularly when there are several competing demands on my time. I was part of a team that required constant communication, either verbally or by email, to ensure that all the work was completed to a high standard, and that our clients were satisfied with our work.
Area Covered: London
Work Experience Summary: October 2008-January 2009: Events Assistant
’·Assisting with the organisation of large scale fundraising events, by organising meetings, dealing with correspondence, collating potential donor information and keeping Raiser’s Edge donor database up to date.
April 2008-October 2008 Volunteer, St. Francis’ Hospital, Zambia
’·Managing the staff kitchen/mess, including preparing menu plans, purchasing supplies, assisting the kitchen staff with problems, & budgeting for meals
’·Looking after visitor accommodation; ensuring that accommodation is clean & prepared for new volunteers & checking that maintenance problems are resolved by the workshop
’·Preparing reports for sponsors, including compiling patient information for bed sponsors, interviewing long-standing staff for an article on the history of the hospital & compiling an asset register for all departments of the hospital.
’·Providing secretarial cover to the Executive Director for two months: managing correspondence by letter and email, sending faxes and dealing with telephone queries, typing minutes and updating the hospital filing system.
Jan 2008-March 2008 Team Assistant
’·Processing forms for tenants wishing to move house under the mutual exchange scheme
’·Arranging compensation for tenants whose properties have been damaged by fire or water
’·Assisting vulnerable tenants who wished to install extra security measures at their property
’·Updating the in-house computer system to ensure that property records are correct
’·Dealing with all queries by telephone and email
Oct 2007-Jan 2008 Team Assistant
’·Responsible for processing grant applications & claims from individual members of the public, & resolving any problems with their paperwork
’·Responsible for dealing with enquiries on the grant process via telephone & email
’·Assisting with the organisation of grant schemes for businesses & communities, including regularly updating information held by the company, creating spreadsheets to record new information & data, and contacting applicants to offer support when it is required.
’·Assisting in a large project to review the information provided on the company website, checking against other sources & updating where necessary.
Jan 2007- Sept 2007 Customer Care Officer
’·Liaised with customers regarding repairs needed for their property
’·Liaised with contractors to arrange repairs to be completed
’·Responsible for up keeping complaints database and resolving issues
’·Responsible for up keeping accounts database.
’·Processed & logged all correspondence for the repairs & housing management teams
April 2005-Dec 2006 Education Administrator/ Front of House Co-ordinator for art gallery
’·1st point of contact for all educational groups visiting the gallery
’·Taking telephone bookings from school groups, & sending written confirmation.
’·Dealing with all other telephone queries, including bookings for other educational activities such as holiday workshops & general enquiries from the public.
’·Managing finances for the Education Department; processing invoices & pay claims & monitoring income & expenditure.
’·Co-ordinating mailouts of publicity material to schools & other groups, & maintaining information databases on Excel.
’·Liaising with other departments, including Front of House staff, to ensure that all visitor information is correct, & all groups are facilitated effectively within the galleries.
’·Managing volunteers who assist with the educational programmes, & freelance tutors who are employed on a part time basis by the department.
’·Providing all other administrative support to the Education Department.
Feb 2004 • Nov 2004 Administrator
’·I was one of two administrators, who helped to run a large building contract, overseeing as many as eight different building jobs in one week.
’·Responsible for ordering furniture for all building work
’·Maintaining & updating a number of databases, which contained important information for the company.
’·Monitoring deliveries of furniture, ensuring that the client receives all items on time & in good condition.
’·Liaising with the client & other members of staff to resolve any problems that arise.
’·Ensuring that all information submitted to the client for audit purposes is correct & is of a high standard.
’·Answering any telephone queries, dealing with filing & other general admin.
Sep 2002- Jan 2004 Office Clerk
’·Responsible for updating customer accounts on a daily basis.
’·Responsible for stock control
’·Monitored all deliveries
’·Responsible for dealing with all delivery queries
’·Liaised with other retailers about queries relating to stock control
’·Responsible for organisation & management of office
’·Responsible for liaising with warehouse staff, ensuring that all deliveries are logged & confirmed.
Education Summary: 2-1, BA Hons Degree in English Lit. & History
A levels: English Literature: C, Religious Studies: C, History: D.