- Kolkata, IN
- $100 /hr
- Available now
My self Bhusan I have more than 3.5 years of hands on experience in business process outsourcing field. Endeavour for the optimal quality to create, drive sales, revenuemore...Hello,
My self Bhusan I have more than 3.5 years of hands on experience in business process outsourcing field. Endeavour for the optimal quality to create, drive sales, revenue and bring business with best utilizing my knowledge, skill set, and past experiences for the growth and development of the company in a phenomenal fashion. Similarly being three and half years of experience in sourcing warranty and supplier expediting domain was a real time learning and a platform to thrive, expand and explore the process to a greater heights as well as leading a role with diverse challenges and discovering measures and steps to improve the process goals. Monitoring and resolving diverse cases brain storm with team to lean the lengthy end to end process to get the clear picture and meet the metric on time. Mentoring and assisting Field engineers, Service engineers and SQE’s to create cases and assign and get the part repair done and generate revenue for the customer. Being the part of front end division looking into every technical gliche and likewise to provide and deliver and facilitating whereas ensuring end to end solution with required and relevant information and knowledge in order to cater the need and assistance to the team on shore and off shore as and when required otherwise. Prompt and instant response was very much essential to every single email and chat for better communication regarding the process and the business. Indulging daily and weekly calls with customer was one of the key role in the process. Creating projects and lean ideas to run the business and presenting numbers was a real time task, however grooming the process with the analytical problem solving reasoning ability and skill sets helped dramatically to bring the process and the business in a good shape.The other role was nevertheless insignificant rather it pose equal importance as the other one, such as creation of purchase orders sending it to suppliers and awating for the confirmation ,daily and weekly reports was really an interesting part of my job. Although there were challenges on and off at times to get hold of the vendors for their confirmations on PO’s for unforeseen reasons also frequent follow-ups made the scope to get the response faster and quicker any way. Daily, weekly and Quarterly calls with client on certain projects and process helped and unleashed ideas and scope for generating more revenue and customer satisfaction indeed. As well as soft-skill training were one of the basic ingredient and supplement ever in the organization time to time irrespective of a novice or an experienced one in the organisation, for better health and poise of the business growth. Team handling and back up was an inevitable responsibility for everyone to support the process flow.
Expertised in sourcing quality and supplier expediting domain