I have been a successful teleservices professional for over 7 years in both real and virtual calling environments. My expertise is in telemarketing, telesales, lead generation,more...I have been a successful teleservices professional for over 7 years in both real and virtual calling environments. My expertise is in telemarketing, telesales, lead generation, appointment setting, customer service, and consumer research over the phone. I have a full home office, high speed internet, and unlimited long distance.

Area Covered: Ohio
Work Experience Summary:

Athena Gough
Akron, OH 44311
234-678-7608
mythology7@gmail.com

Objective: Marketing/Sales/Customer Care

Experience:

2009 Grindstone (Maryland)
Business to Business Appointment Setting & Lead Generation

-contacted C-Level executives and other department managers to set appointments and genrerate leads on behalf of companies seeking to do business

2004-present Guru.com Akron, OH (Philadelphia, PA)
Sales/Customer Service Consultant (various small to mid-sized companies)

-Worked with several employers for short & long term projects & assignments
(freelance/contract positions)
-Virtual call center experience
-B2B & B2C phone calls (sales, customer service & appointment setting, telemarketing)
-Assisted small business owners/with start-up sales operations
-Generated leads, contacted prospects to achieve sales/marketing goals
-Developed sales/marketing strategies; created marketing & sales
materials (i.e. brochures, sales letters, scripts for phone contacts)
-Conducted audits of customer service/sales associates for quality
control


2006-present Cha Cha Search Services (Indianapolis, IN)
-Transcription (70-80 wpm; higher than 99% accuracy, audio recordings)

2003-2004 First Merit Bank Akron, OH
Home Equity Specialist (call center)

’· Contacted prospects and existing clients regarding loan
products and services
’· Researched products for customers to fit their needs, and
provided follow-up to ensure clients needs were met.
’· Generated sales in excess of $600,000 monthly for bank
’· Worked with sales teams and other departments to process loans
in timely and accurate manner; trained new staff

2002-2003 MBNA Marketing Akron, OH
New Account Specialist (call center)

’· Contacted new customers to establish credit accounts, and
provide service to existing customer accounts
’· Generated sales in excess of 150-200% of sales teams &
marketing goals
’· Received awards & recognition for
outstanding achievement and customer service
’· 100% Compliance with TCPA Federal and company regulations






1997-2002 Borders Books & Music Akron, OH
Customer Service, Sidelines Coordinator, Café

’· Assisted customers with inquiries, special orders, store
events/promotions
’· Vendor Relations/ordering & merchandising product lines
’· Executed store promotions and merchandising
initiatives
-Inventory/Data entry

1994-1998 JCPenney’s Parma, OH
Sales Associate

’· Customer service, Inventory, Credit Applications, Gift wrap
’· Received customer service awards for excellence

1996-1997 Barnes & Noble Books. Akron, OH
Sales Associate

’· Inventory, customer service.

Education:

University of Akron Akron, OH
’· Major- Business Administration/Marketing
’· Participated in Marketing internships along & extensive independent research/study of Sales/Marketing, buying behavior, advertising/market strategies, market research, e-commerce
.
Additional Skills/Computer & Software Knowledge

Transcription (audio, greater than 99% accuracy)

Software (SalesForce, Goldmine, Vanilla Soft, Sales Logix, Lotus Smart Suite, MS Word, Excel, MS Works, Window XP,Outlook Express, MS Office)

Typing/Word Processing (70-80 wpm)

Virtual Call software, VOIP

Home Office equipped with PC, Windows XP, inkjet printer, scanner, digital cameras,
fax, high-speed DSL, etc.

Interests:

Arts Marketing (website: www.lovearthouse.com)
Art Therapy, Entrepreneurship, Buyer behavior, Marketing (demographic statistics,
product development, market trends), Writing (poetry), music.








References:

Cara Warren-Borders Books & Music (330) 438-1757
Business and personal reference

Pam Spencer-Innosource/First Merit Bank (216) 642-3642
Business Reference

Fred Van Patten-Borders Books & Music (330) 666-0866

DialAmerica (800)367-5690

Guru.com (888) 678-0136
Online Guru Work History Profile:
http://www.guru.com/freelancers/mythology7/240567