- Sofia, BG
- $24 /hr
- Available now
I have dynamic personality and plenty of interests. My main approach is to just get things done, as promised.
University of Bath, UK School of Managementmore...I have dynamic personality and plenty of interests. My main approach is to just get things done, as promised.
University of Bath, UK School of Management
MSc Management with Marketing
The degree is multi-disciplinary course which provides the opportunity to focus on areas of strength and interest. I specialized in B2B Marketing in the second semester and I have taken units as Advanced Advertising Theory, Business to Business Marketing, E-Marketing and Strategic Brand Management. My final research project was in the field of Business to Business Marketing within Service-Dominant Logic propositions, focused on the customer actual experience and co-creation of value with customers.
Sofia University, Faculty of Primary and Pre-school Pedagogy, Sofia, Bulgaria
Primary and Pre-school Pedagogy (Hon)
The course included a sound base of Psychology units and variety of Didactics. I have also taken part in different practical team work activities and seminars. I have been on internships in different high schools every year, which helped to develop a careful and methodical approach to different tasks. I learnt to develop and foster the appropriate skills and social abilities to enable the optimum development of children, according to age, ability and aptitude.
Project Coordinator/ Release manager, Hewlett Packard, Bulgaria
I am currently managing and coordinating implementation projects for two of the major accounts in the company – Canon and Ahold. My responsibilities incorporate the end to end preparation process for deployment of new releases of the OS in use, and managing all requests for changes and nonstandard service requests. I am leading and supervising all involved teams in order to successfully deliver project requirements. These includes continuous process optimization and alignment with all parties. As a single point of contact, I am responsible for the overall communication with the client and all stakeholders, aiming to deliver the promised and exceed customer’s expectations. My work is exclusively guided by ITIL framework and best practices, which helped me to learn how to work in cooperation, so to achieve shared goals.
QMS Process Implementation Consultant, JASP Ltd.
I was developing documentation in accordance with international and European standards ISO 9001 and EN 15038. My main focus was on the optimization of the business processes within the firms and improvement of the overall quality of the service provided. I have managed to accomplish 12 successful projects, so my clients to pass the required certification process. I developed the ability to work in highly dynamic environment with tight deadlines.
Technical Support Level 2, UK based project, 60 K Plc.
60 K Plc. is an International Outsourcing Contact Center and I was part of the project for UK based ISP Be Unlimited. The company was highly customer focused and I was responsible for the primary contact with customers, handling customer’s technical queries and potential issues reporting. I have passed very valuable technical training, which have broaden my knowledge in networking and information technology. I have gained excellent interpersonal and communication skills by handling cases with flexible approach in persuasive, but tactful manner. The additionally organized trainings developed my soft skills, such as patience, tolerance and ability to communicate smoothly.
Training Manager, Fashion Cosmetics Ltd., Sofia, Bulgaria Mar 2008 – Feb 2010
Fashion Cosmetics Ltd. was a small business to business company, which was a representative of the professional cosmetic line Anna Lotan Bio Cosmetics Laboratory, in Bulgaria. I was responsible for the training courses, products offerings, interaction with customers and organization of trade fairs, seminars and trainings. I improved my presentation and communication skills as I was leading seminars and was taking part in the yearly national trade fairs. I developed excellent interpersonal and people management skills.