- Skopje, MK
- $10 /hr
- Available now
Reliable, patient, and tenacious customer service professional with 2+ years of experience. I can confidently deliver an outstanding service within any environment.
As a callmore...Reliable, patient, and tenacious customer service professional with 2+ years of experience. I can confidently deliver an outstanding service within any environment.
As a call center representative and a support manager at The ServicePro, I spent 2+ years honing my clear communication skills, problem-solving techniques, and phone etiquette. In just four months on the job, I was already given a senior level access and was already training new technicians. By the end of my tenure at The ServicePro, I had accomplished the following results:
• Achieved top one monthly performer four times and placed in top three-monthly performers nine times by closing over 3500 support tickets and successfully replicating over 100 reported issues in 16 months while working as a technical support engineer
• As a manager of the online mailing module for The ServicePro, I significantly improved the entire mailing process by reducing 81 % of the bugs and by implementing new innovative features in cooperation with project managers and QA engineers
• Promoted to a Key Account Manager by gaining the company’s trust, which I earned by showing that I can successfully establish high-trust relationships with clients
• Achieved successful project delivery 92 % of the time as a Report Team Manager / Form Design Team Manager
I am certain that my customer service skills and prior call center experience will help your company boost customer satisfaction and will impact customer loyalty.
Customer Support Professional