- Chennai, IN
- $11 /hr
- Available now
1. Passport Details
2. Family and marital status Married; Spouse’s Name: G. Balaji; Spouse’s Occupation: Project Implementation Manager-RR Donnelley; Son’s Name: B.Vinayak Mahadev;more...1. Passport Details
2. Family and marital status Married; Spouse’s Name: G. Balaji; Spouse’s Occupation: Project Implementation Manager-RR Donnelley; Son’s Name: B.Vinayak Mahadev; Son’s DOB: 15.02.2012; Daughter’s Name: B. Samyuktha; Daughter’s DOB: 06.11.2014;
3. Nationality & Date of Birth Indian; 15th May 1986
4. Languages Tamil, English, French & Kannada
5. Summary of qualifications, skills and values BCA; Working as Manager-IT Helpdesk at Repco Home Finance Limited (Subsidiary of GOI Enterprise-Repco Bank) since Dec 2011
6. Summary of expertise and experience 6.5 Years of total experience of which 3.5 years experience as EDP Manager
DEC 2011- – SEP 2015 – EDP Manager @ Repco Home Finance Limited
IT Helpdesk Email Management;
IT Helpdesk call management(on a need on basis)
Compute calculations appropriating SOA rectifying data entry mistakes manually
Automate manual operations to the extent possible at all department levels
Documentation of User Guides of all internal applications
Develop small applications based on intermediate requirements
Check EDP Personnel Reports like Team Attendance, Meal Vouchers, OD Allowance and backup reports
Support in maintenance of the application and resolve application related issues
Resolve end-user's(Branch) application level issues-Helpdesk Management;
Approve procurement bills for release of payment to vendors at Managerial level
Approve procurement of peripherals to branches requests at Managerial level
Co-ordinate with vendors whenever required on procurement issues vide email
Route all issues via appropriate channels for further approvals on a needful basis
KT end-user requirements to the core banking solution application vendor team and follow-up until implemented in core banking applications
Core Banking Solution Application Vendor SPOC
Maintenance of patch registers listing all patches made to core banking application database
Responsible for final draft all documents, presentations and reports released from the team
Execute stored procedures in database from backend as and when required
Draft EDP Magazine
Draft IT Policy, IS Policy, CBS&LOS User Manual
Prepare EDP Dept Training Presentation based on target audience
NOV 2009-FEB 2011 – Quality Analyst cum Process Expert @ Tata Consultancy Services, Siruseri; Project Name: USAA Honeycomb: P&C Insurance
QC the work of my team's process analysts;
Conduct team meetings whenever required to emphasize/improve quality percentage;
Conduct process training for new team members;
Conduct trainings for existing team members on process related changes suggested by client;
Conduct trainings for team members to improve quality % of team members.
Co-ordinate with TL and generate Quality reports on daily/weekly basis for project manager’s and client review. QC the transactions processed by Mexico Team members (BCP Team) vide remote and send quality reports on weekly/daily basis to Mexico managers.
Train Mexico team members on daily/weekly basis on process related changes notified/suggested by client vide remote. Conduct team meetings with Mexico team members on a weekly basis vide call to emphasize them improve quality.
JULY 2007-AUGUST 2008 – Software Engineer @ Preludesys
Worked in .Net platform for .Net for Project: Retail POS
Supported for Accounts Maintenance
Project: TataToyo from July 2007 to August 2008(Windows Application and ASP.Net Application).
Was a part of black box development team (database cleansing) application using C#.Net for Project: Phenomenex.
FEB 2007-JULY 2007 – Customer Service Executive @ RR Donnelley formerly known as Office Tiger Database Systems
Project: PR Newswire
HTML Development using MS-Dreamweaver;
Feed PR Newswire projects on to their webpage by means of HTML Development and minimal use of scripting languages
Communicate process updates to client via email
Minimal use of flash buttons on the webpages
Tools used: Dreamweaver, Filezilla
Degree/Diploma University/Board Class/Marks Year
1. BCA Stella Maris College of Arts and Science, Chennai First, 61.74% 2007
2. HSC Fatima Matriculation HR. Sec School, Kodambakkam, Chennai First, 76.03% 2003
3. SSLC First, 70.63% 2001
Languages: C, C++, VB,C#.
Database: MS SQL 7.0, SQL server 2000, SQL Server 2005,
Operating System: DOS, WINNT, WIN95, WIN98, WIN2000, WINXP, WINME, LINUX and UNIX.
Packages: MS Office, Star Office, .Net.
Designing Tools: Adobe Photoshop 7.0, Flash 5.0, Director 8.
Other Tools: Macromedia Dream weaver, Filezilla
Personal Strengths & Career Objectives
Can Co-Ordinate well and manage a Team as well
Good Interpersonal communication skills
Always persistent in identifying process improvements wherever possible
To work hard, create a positive impact in my organization and enhance my skill sets for mutual benefit and move consistently higher on the learning curve
Professional Affiliations and Memberships
Completed Business English Certification (BEC) preliminary and vantage in British council, Cambridge University.
Completed Software Testing Certification course at LIBA on Dec 2007.
Governors and President’s Award for Guides.
Completed a mini project in FoxPro on Inventory systems.
Completed a mini project in Flash on Dances of Kerala.
Completed a mini project in HTML on cosmetics and Accessories.
Designed a Corporate website for Sri Aurobindo packagers Private Limited in ASP.Net and HTML.
Have attended a 15 day crash course on .Net conducted by Sun Microsystems.
Appreciations Received from Employers
Best Team member of PRN Microsites during March 2007 at RR Donnelley
Promoted from Process Executive to QA at TCS appreciating consistence performance and accuracy percentage
Additional Information available on request
• Credentials to support the claims made in this CV(e.g., Details of specific work experiences, certificates etc)
IT helpdesk Manager
It is great to work with Archana delivering exactly what is required, in an accurate and timely manner. I will be utilising Archana's expertise on future projects.
Thank you so much for writing a nice review!
No result found