- Liverpool, GB
- £7 /hr
- Available now
I have many years of administrative and customer service experience in numerous industries. I am able to supply accurate and comprehensive administerial work.
Additionally,more...I have many years of administrative and customer service experience in numerous industries. I am able to supply accurate and comprehensive administerial work.
Additionally, I have 4 years experience as a Senior International Travel Consultant, as well as a background of personal travel experience of over 5 years.
I am also available to do local errand and delivery work.
Area Covered: Liverpool, Sefton.
Work Experience Summary: Trailfinders, Newcastle-upon-Tyne, England. (October 2005 • June 2009)
My position at Trailfinders was Senior International Travel Consultant, which was primarily a target-driven, face-to-face sales role, creating bespoke and complex global itineraries dealing both with Sterling and Euro contracts. However, I routinely dealt with a variety of differing enquiries including issues such as visas, insurance, ticketing, airline procedures and contracts, and consequently engaged with numerous internal departments and third party companies. Additionally, I was actively involved in the training of new staff.
Extensive geographical knowledge was required as well as excellent interpersonal and communication skills, a sunny disposition, high accuracy, resourcefulness and self-motivation. The job required me to be trained on a number of company specific software packages in addition to the usage of international reservation system in a real-time sales and customer service context. Furthermore, during my time at the company I engaged in a number of courses including ABTA Insurance examinations and certificates from Singapore and Maltese tourist boards.
Mobil Oil Australasia. Wellington, New Zealand. (January 2003 - August 2003)
Telephone and e-mail based customer service centre dealing in the promotion and distribution of aviation, marine and land based fuels.
Primary tasks included the creation, amendment and cancellation of accounts, producing reports for clients regarding their inventory and dealing with financial irregularities. We liaised with area sales representatives, account developers, and with various departments based in both New Zealand and in Australia to ensure swift resolution of customer queries.
Interserve Facilities Management. Liverpool, England. (January 2001 • June 2002)
I was part of a call centre based team, which organised planned and emergency maintenance requirements for residential and government-run properties in Liverpool and surrounding boroughs. The position entailed the organisation and prioritisation of jobs within city council guidelines utilising industry-specific and customer script computer packages, giving advice in a courteous and professional manner and liasing with trade’s supervisors, tenant’s associations, councillors and various other departments or sub-contractors. A comprehensive knowledge of council procedures and building maintenance was essential for the post.
Systematics, Melbourne, Australia. (June 2000 • August 2000)
I was a member of a team assisting in the defence of a large litigation. Duties included unique identification of client materials and the data capture, co-ordination and progress reporting of objective paper and electronic based information used to create a client discovery index. My position, in particular, required me to validate and standardize this specific data to maintain consistency and accuracy, which was considered imperative due to the legal nature of the business. I was further involved in the training of new personnel in validation techniques.
In addition to the aforementioned posts, I have engaged in temporary and semi-permanent employment in a number of different customer service based administrative roles around Australasia, the UK and USA, working both via agencies and directly through the company itself
Education Summary: Sept. 1996 - June 1999: The University of Newcastle-upon-Tyne, England.
Subject: Economics Classification: 2.2
Sept. 1988 - July 1995: Sacred Heart High School, Liverpool, England.
ALevels: Economics, French, Computing, General Studies.
AS Level: Theology
11 GCSEs: Including English Language, Literature, Mathematics,
Fuuly trained in Galileo International Reservation System.