Human Resources Recruitment Administration Area Covered: North West / homeworking / remote Work Experience ----------------- Job Title: HR Admin Manager Description:more...Human Resources
Recruitment
Administration

Area Covered: North West / homeworking / remote


Work Experience
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Job Title: HR Admin Manager
Description: Manage the deliver an efficient and effective HR administration service to the business; ensuring that service is aligned and developed to meet business requirements.
• To manage, motivate, and develop a team of direct reports (HR Assistants), ensuring that objectives are aligned to service requirements.
• Manage relationship with key customers/stakeholders to ensure that business requirements are captured and service is developed proactively to support business requirements.
• Manage the delivery of HR administration and query handling associated with the employee lifecycle, ensuring that a standardised and consistent approach is in place.
• Development of Service Level Agreements with the business in order to ensure that service delivery is understood and that quality and timeliness of service is measured/managed.
• Design and implement consistent ways of working in team, in relation to customer service standards, call handling and records management.
• Ensuring that files and data (both electronic and paper) are maintained accurately and line with data protection requirements.
• Act as an escalation point for the resolution of complex queries logged within team.
• On-going input into the development of processes and procedures to meet with changing requirements or to improve quality/efficiency of service.
• Support annual business activity as required (i.e. annual reviews/processes).
• Support/lead project relating to the on-going development of Shared Service Function.
From:01/Jun/2009

Job Title: Resource Manager
Description: • Responsible for all candidate attractions (Specifically web based advertisement, Direct Mail, Direct adverts, sourcing via the internet and networking), interviews and all compliance
• Co-ordination of all MI reports across three offices in the North West.
• Planning, promotion and acting as a brand ambassador at all recruitment events across the north west, including; graduate fairs and REC events
• Market and competitor research and analysis
• Recruitment, management and development of two administrators
• Account Management of two major clients
• Responsible for developing and implementing individual marketing plan
• Maintaining customer database to ensure accurate targeting of new business
• Marketing promotion of job vacancies and candidates by phone, direct mail, e-shots, personal selling and web based adverts within North West area
• Interviewing and referencing all candidates to ensure high quality control
• Create and proof read all copy for both advertisements and candidates CVs, ensuring that they compile with all current legislations
• Involved in a major IT project; upgrading systems – attending meetings, communicating and co-ordinating activities for the North West offices, testing, report writing and training new users
From:01/Oct/2006 To:31/May/2009

Job Title: Executive Assistant / PA / Project Support
Description: • Extensive diary management and International and domestic travel arrangements
• Managing the Head of Departments affairs including expenses and other ad hoc duties for members of the executive management team
• Undertake Business correspondence and liaising with clients and organising events including divisional meetings, client events and department functions
• Maintained office facilities, including liaising with Building Management, maintaining contractors ordering of stationary and other projects as required
• Responsible for all health and safety, security, supplier contracts and office maintenance issues (whilst situated out site in a managed building)
• Responsible for all office moves
• Responsible for all departmental reporting including holidays, sickness & daily figures
• Responsible for monthly departmental newsletter including copy and layout
• Responsible for creating, maintaining and providing input into succession planning
• Responsible for the promotions database and liaising with Department Managers to ensure paperwork completed on time

Project Work;
• Worked on all projects that would directly affect the look and set up of all credit cards
• Liaising with the vendor to ensuring timescales, testing and creation is completed on time and within the agreed budget
• Creating and carry out project plans and time lines using MS Project and Access
• Carried out all testing prior to project releases and assisted with any “Fixes” as necessary
• Attending meetings and providing updates as required
• Reviewing and updating all policies and procedures to ensure they are up to date
From:01/Oct/2001 To:01/Oct/2006

Education Summary: Part CIPD qualified
Certificate in Recruitment Practise