- Birmingham, GB
- £12 /hr
- Available now
I am able to offer all types of administration efficiently. I am also a competent researcher and have a vast array of management skills. I hold a Certificate in Social Sciencemore...I am able to offer all types of administration efficiently. I am also a competent researcher and have a vast array of management skills. I hold a Certificate in Social Science obtained via the Open University. I have a wide knowledge of Psychology and Criminology.
Area Covered: Birmingham Uk
Work Experience Summary: I am currently employed as A Practice Manager in a busy inner city GP surgery serving over 6000 patients
My primary role is to be responsibility for the day-to-day organisational aspects of the surgery, which includes staff management, building resources, financial procedures, Health and Safety and insuring we operate within statutory guidelines. In order to do this I keep myself up to date with the changes within the National Health Service and our local Primary Care Trust. This enables me to devise and update protocols and procedures and disseminate them accordingly to administrative staff as well as advising the GPs of changes that could affect their clinical practice and service delivery.
I supervise and appraise seven members of staff and am responsible for the overall development and welfare of these staff. I am also the lead on patient welfare administering the complaints procedure, carrying out bi-annual patient satisfaction surveys, and ensuring equitable access to services. I have instigated a patient handbook and also a patient participation group with interpreting services available, as the majority of our service users have English as a second language.
I liaise with a range of internal and external agencies, this can take the form of oral and written communications, face to face meetings, producing and delivering presentations and positively representing the practice in a professional manner whilst tailoring to the audience I am presenting to.
I have undertaken appropriate training in accordance with the practice needs and my own developmental needs, personal development is important to me. In the past year this has included training on Practice Based Commissioning, (a shift in the way we are financed) and disseminating this to staff in order that there is a seamless transfer so that the surgery minimises disruption to the services we provide.
I manage my time efficiently by organising future tasks on a daily, weekly, monthly and quarterly basis. This allows me to focus on priority tasks whilst giving me the flexibility to embrace changes within the organisational and statutory framework Managing change is a fixed agenda item on all weekly staff meetings, and staff and staff members are encouraged to fully contribute to these meetings in order to feel involved in the process.
Health generally, is an emotive issue and there daily there are situations I have to deal with in a sensitive manner, whilst ensuring the integrity of service delivery. These situations offer revolve around a perceived lack of service, which need to be addressed and resolved in a way that meets needs of the patient, and lies within the remit of the practice to deliver
I have been responsible for preparing, collating, analysing and inputting data for annual quality inspections. These are directly linked to future budget setting and approval .In the last two years I have been instrumental in raising the level of these quality outcomes thus gaining increased funding for the practice. In order to carry out this task I have had to be fully aware of a changing framework of statutory guidelines and have also had to be conversant with the appropriate IT Medical Information System. (I also use Microsoft Word, Power Point, Publisher, Excel, Access email, Internet and Ferguson Payroll)
Since being employed in my current role I have devised and introduced a handbook for patients, with a comprehensive lists of services provided and incorporating all relevant information under the Freedom of Information Act.
My work is based on non-discriminatory practice within which I endeavour to take into account individual needs and ensure all are dealt with in an equitable manner.
Education Summary: Management in Practice (Radcliffe 2005) Parts 1,2 and 3.
Certificate in Social Sciences (Open University 2008)
Practice Manager, researcher, administrator and Transcriber