- Kingston, JM
- £7 /hr
- Available now
Client driven, quality focused retail manager with proven track record of top performance.
Retail leader with profound and broad expertise in every aspect of store management.more...Client driven, quality focused retail manager with proven track record of top performance.
Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Establishes retail environment that encourages positive customer experience and promotes realizations of sales targets.
Retail strategy and management
ï‚§ Designed, developed, implemented and measured channel marketing programs in order to enable the channels with appropriate tools to execute the company strategy.
ï‚§ Determined in collaboration with sales and marketing departments the commissioning/rewarding structure for Vodafone store channel;
ï‚§ Created specific programs for channels in order to exceed company’s objectives: one example – retention resources from customer service working in Vodafone stores, with the objective of increasing retention rate;
ï‚§ Forecasted company’s objectives for the Vodafone store channel, according with company’s regional strategy for smart phone, retention, prepaid;
ï‚§ Worked together with Vodafone store team (Director, ASMs, and managers) in order to ensure effective implementation and permanently improve developed programs;
Sales/Profit & Loss Management
ï‚§ Collaborated and closely working with Commercial Finance Department for budget/forecast data input;
ï‚§ Opened 4 stores and monitored all operational and financial details. Closely collaborated with all the departments involved: planning, it, security, finance, human resources, marketing, supply chain;
ï‚§ Stock management responsible for Bucharest region, with great results in developing and measuring the process, with impact on 10 stores;
ï‚§ Analyzed sales figures and forecasted future sales volumes to maximize profits;
ï‚§ Two great examples of P&L management under my direct reporting: Vodafone Store Auchan became profitable from the first month and Vodafone Store Baneasa achieved sales target after a long period of poor results, after I was given the task to manage this store.
ï‚§ Ensured all necessary tools for control, compensate and monitor sales processes and results for Vodafone stores and subsidiaries;
ï‚§ Communicated to Vodafone store channel all programs, products & services, procedures, promotional offers and company policies; communicate within marketing department in order to ensure the proper development of all programs and products for Vodafone store channel;
ï‚§ Acquired feed-back from Vodafone store channel and adapted the specific channel programs accordingly;
ï‚§ Training of “Sales Map” program, for more than 100 Vodafone store agents;
ï‚§ Properly managed staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development; responding to customer complaints and comments;
Area Covered: Sales, marketing, human resources, psychology, pedagogy
Work Experience Summary: VODAFONE ROMANIA 2003 – 2010
1. MANAGER CHANNEL MARKETING, department: Channel Marketing & Regional Strategy; 01.08.2010 – present
2. MANAGER VODAFONE STORE, department Vodafone Stores; 01.02.2007 – 01.08.2010
3. REPRESENTATIVE, SALES AND WAREHOUSE ADMINISTRATION, department Vodafone Stores 01.09.2005 - 01.02.2007
4. CUSTOMER SERVICE REPRESENTATIVE, department Customer Service 01.02.2003 - 01.09.2005
Education Summary: Psychology and Pedagogy – University “Transilvania”, Brasov, Romania
Leadership and management training and development programs with top consultant firm: Achieve Global, TMI
Sales and Marketing