- Wellingborough, GB
- £7 /hr
- Available now
The last 20 years have been spent working within the Loyalty Marketing industry; roles held include - Project & Change Control Mgmt, ISO Quality Management Systems, Accountmore...The last 20 years have been spent working within the Loyalty Marketing industry; roles held include - Project & Change Control Mgmt, ISO Quality Management Systems, Account Mgmt, Operations Mgmt, Auditor.
Currently studying part-time for an Environmental Studies degree, with the aim of becoming involved in the Environmental Policy arena.
Area Covered: process documentation; change mangement, quality management and policy documentation; copy writing & checking; research & reporting; general admin.
Summary: Worked at Carlson Marketing (Aimia Inc) since 1992. Various posts held. Overview of experience gained below:
Quality Management - set up and management of ISO9001:2008 Quality Management System, documentation, auditing, quality policy and documentation.
Project Management - following Prince2 methodology & Microsoft Project, RAG reporting, budget management, Technical change management through both ad-hoc projects and release cycles.
Service Management - set up and management of a Service Desk, handling BAU technical queries from both internal and external clients. KPIs, performance monitoring, workload reporting.
Account Management - Client relationships, team management, KPI reporting, budget management, marketing communications & calendars. Worked with Clients in UK, Holland, France, Sweden, Brussels, Asia.
Operation Management - Team management, BAU daily, weekly & ad-hoc transactional files, AS400 queries, member queries, ticketing
Print & Fulfilment Procurement and Management - set up and management of rewards programmes, statements (both e-statement and digital), welcome pack & card printing and fulfilment. Postal service procurement and management.
Supplier Management - Approved supplier selection and processing, contracts, audits, reporting, budgets.
Job Title: Proof reading & editing
Company: KaronSwan Photography & Design
Description: To proof read and edit specialist book on mammals of Australia.
Preventing & Dealing with conflicts within teams
Authentic Leadership & Team Motivation
Microsoft Project 2000 & Microsoft PowerPoint 97
MCCA Excellence in Account Planning
Diploma in Direct Marketing
BSI ISO External Auditor
ITIL Foundation IT Service Management
Fundamentals of Project Management
1 A level
Degree: BSc Environmental Studies
Field of Study: Environmental Policy
University / College: Open University
Quality Management, Project Management and Process Documentation writer