- Reading, GB
- £100 /hr
- Available now
In an IT Company provide cust service and relationship management skills. Also organisation design and staff change programme expertise. Managed communications team and organisedmore...In an IT Company provide cust service and relationship management skills. Also organisation design and staff change programme expertise. Managed communications team and organised team events and conferences. Experienced coach and mentor to graduates and industrial placements. Presentation skills and materials preparation.
Willing to muck in where necessary in support of the task.
Area Covered: berkshire based but willing to travel up to 1.5 hours
Work Experience Summary: A highly motivated senior manager from a Portfolio and Programme Management background with a wide range of significant experiences in IT (Customer Management, Strategy, Application Development, Support & Maintenance, Service Delivery), all gained in large blue chip Utility companies. Considerable exposure to Stakeholder Management, Demand Planning, Major Cultural Change Programmes, Multi-million pound Procurements as well as Portfolio, Programme and Project Management processes and procedures and Organisational Design and Review. In depth knowledge of the global marketplace, outsourcing opportunities allied to experience of working with Indian offshore suppliers in particular. Strong Analytical and Organising skills allied to excellent communications and team working experiences with demonstrable experience of working across multiple functions and activities with a general management remit. An accomplished presenter and an enthusiastic sponsor of Industrial Placement and Graduate Programmes.
Education Summary: Attended a range of courses to complement career development and enhance knowledge of industry best practice
Head of Customer Management