- Rushden, GB
- £35 /hr
- Available now
A versatile, accomplished, commercially aware and professional business, systems and process analyst with over 25 years experience of business transformation across diverse customer-facingmore...A versatile, accomplished, commercially aware and professional business, systems and process analyst with over 25 years experience of business transformation across diverse customer-facing and back-office services, manufacturing & logistics; practical experience of Lean process optimisation and the full system development life cycle using best practice methodologies for planning, scoping and feasibility, requirements analysis & specification, acceptance and deployment.
Area Covered: London, East Midlands, Northern Home Counties
Work Experience Summary: CONTRACT ASSIGNMENTS SUMMARY
March 2009, Business Analyst, British Standards Institution, Chiswick
Confirmed business requirements and established use case briefs for the costing of a Web-based subscription service, to be built on a content management platform, for providing enhanced access to managed collections of standards & supporting documentation plus team collaboration facilities, initially for Pressure Vessels, then later, Medical Devices & Construction Eurocodes.
January • October 2008, Lean Manufacturing Consultant, Park Cakes Bakeries, Oldham
Manufacturing resource optimisation project, part of a business transformation programme turning around a loss-making cake bakery with sales of £140 million acquired by Vision Venture Capital from Northern Foods in 2006: introduced the concepts of Lean Manufacturing (“Value-stream-based, demand driven, “Just in Time”), established a sound basis for and then started the transition from a mass production to a Lean operation with a programme of works to support the goals of 20% annual revenue growth and “make-to-order” production.
September 2007• January 2008, Business/Systems Analyst, Argos, Milton Keynes
Completed two feasibility studies for improving retail store replenishment processes: reducing delivery defects between regional centres and stores and replacing the application controlling the replenishment of direct imports from central to regional warehouses.
May • August 2007, Process Engineer (Credit Cards) • Abbey / Santander, Milton Keynes
Established a business process blueprint for all the postal channel’s back office operations processes (~100), including operational controls and procedures for the card servicing and sales portals, necessary to launch a new credit card using an offshore card servicing facility.
December 2006 • April 2007, Business / Systems Analyst • Voca, Dunstable & Rickmansworth
Established pre-sales requirements for the Voca Payments Switch (VPS), a gateway for banking systems to the Faster Payments Scheme (FPS), an automated (near real time) clearing and settlement system for credit transactions in the UK: updated the use case model and provided solution overview documentation.
August • November 2006, Business Analyst • Barclaycard, Northampton
Undertook two assignments working as a generic BA in the “Change Delivery Practice” (programme office):
1. “Partnerships” Programme (~70 people) • reverse-engineered an online recruitment process model for two new joint venture cards and loans businesses and developed a use case model for managing rejections.
2. “Target Operational Analysis Database” a card analytics service facility • established requirements for decommissioning and replacing five data warehousing applications with a new data warehouse architecture specifically designed to streamline reporting, reduce costs and enable improved data mining .
July 2006 • August 2006, Business Data Analyst • Thames Water, Reading
Working in the STeP programme office (Standardised Technology-enabled Processes), for the Asset Life Cycle stream: mapped an asset hierarchy & established a systematic & objective approach to identifying dysfunctional processes that contribute asset data to KPIs (business and regulatory), prioritising them for further analysis and possible intervention.
March 2006 • April 2006, Implementation Consultant • System 21, Dudley
For an ailing multinational aerials and antennas business (AlanDick), in order to begin returning the company to profitability, identified and documented significant cost saving opportunities in target areas in terms of organisational structure, cost base and business processes (as SIPOCs).
November 2005 • January 2006, Business/Process Analyst • P&O Travel, Aldgate, London
Replacement of an enterprise system for booking, fulfilment, billing and settlement of business travel itineraries - in the front office, making reservations, placing service orders and QC; in the mid-office, managing bookings, fees, invoices, payments and client, vendor and product profiles; in the back office, managing accounts payable and receivable, cashiers, bank and booking reconciliations: identified the stand-alone, Galileo replacement components to meet the requirements (“Viewpoint”, “Focalpoint”, “Custom Check”, “ScriptWriter”, “E-tracker”, “GIDS”), established the to-be’ mid-office bookings management blueprint and updated the documentation of all the back-office accounting processes and business rules as UML use cases.
March 2005 • November 2005, Business Process Analyst • Galileo, Langley
Undertook two critical remedial projects for the programme office, the first establishing a set of generic software product provisioning’ (order fulfilment) processes with Standard Work practices for over 50 GDS/online travel booking products to act as a single source of reference for deployment Project Managers; the second to rescue a failing strategic system development project at the UAT stage - an integrated system for a corporate travel agency (P&O Travel) to provide facilities for booking business travel itineraries, managing invoices, payments, client profiles, travel policies and fee structures, including hand-offs to a back-office accounting system.
October 2004 • December 2004, Business Analyst - DaimlerChrysler, Tongwell, Milton Keynes
To support the pan-brand dealership network with essential business, sales and operational reference material, completed a feasibility study and business case for the replacement of QuickPlace, a simple content delivery system, with the enhanced facilities of an Enterprise Content Management package to deliver a Web-enabled, knowledge base (document and content management) system.
June 2004 • Sep 2004, Business/Systems Analyst - Plato (for DaimlerChrysler), Central Milton Keynes
Established a full use case model, interface specifications and the corresponding middleware (XML) messages to replace a semi-automated system for dealers to register and licence some 125,000 new Mercedes Benz and Chrysler Jeep vehicles a year with a Web-enabled, Websphere application interfaced with a new SAP-based vehicles management system, a SAP-based finance system, and an externally hosted CRM application.
March 2004 • May 2004, Systems Analyst - OAG:data, Dunstable
New Technology Programme (NTP) • a rewrite, using client/server and Web services, of the mainframe Airline Schedule System, which validates & loads timetable data from some 850 airlines worldwide and delivers value-added timetable services and printed products to corporate subscribers: prepared a comprehensive system use case model for validation & upload of some 9000 SITA messages per day.
November 2003 • February 2004, Business/Systems Analyst - Britannia Passenger Services Unit, Luton
Established comprehensive use case & interface models for a Web-enabled replacement of a Passenger Manifest system (Veloxys) that manages up to 100 flight bookings daily from tour operators and travel agents, enables the selling of pre-flight and on-board services (self-service and by call centre staff) and forwards passenger, seating and flight information to various service delivery staff and suppliers.
May 2002 - November 2003, Lead Business Process Analyst - Britannia Airways, BAL House, Luton
Working in the strategic business transformation programme on the E-Office project (implementing an enterprise knowledge base solution, based on the document management, team collaboration and workflow facilities of Livelink from Open Text): provided use case requirements specifications for the replacement of ~250 paper forms with ~100 e-form workflows.
Contracts undertaken prior to May 2002
Sept 2001 - April 2002 Business/Systems Analyst - Tesco Stores Ltd., Welwyn GS
June 2001 - Sept 2001 Business/Systems Analyst Thomas Cook Retail, Peterborough
March - May 2001 E-business Consultant Capita Education Services Bedford
Oct 2000 - Feb 2001 E-business Consultant Computer Associates (for Virgin Travel) Slough
August - October 2000 E-Business Analyst/ PM JMC Holidays London
March 2000•July 2000 E-commerce BA OAG Worldwide Dunstable
Sept 1999•Feb 2000 Business Process Analyst Virgin Mobile Trowbridge
April-July 1999 Business Process Analyst GlaxoWellcome Export Business Process Support Unit Ware
April 1999 Business Analyst Parcelforce Chesterfield
February-March 1999 Business Analyst Royal Mail Consulting London
Nov 1998-Feb 1999 Business/Systems Analyst Post Office Counters Ltd. Chesterfield
June-October 1998 Business Analyst/Project Leader Parcelforce Chesterfield
January-June 1998 Requirements Analyst Pearson Business Services Welwyn GS
November 1997 Business Analyst ITNet (for Hackney Borough Council) Hackney
September 1997 Business Analyst ITNet (for Dun & Bradstreet) H. Wycombe
July-September 1997 Business/Systems Analyst American Express Brighton
Nov 1996-June 1997 Business Analyst Lloyds Register London
June-August 1996 Design Analyst Computer Resources Intl. (for The Rover Group) Solihull
March-June 1996 Internet Services Developer Elsevier Science Ltd Oxford
July 1995-March 1996 Analyst/designer SLS Information Systems Bristol
Jan-April 1995 Analyst/programmer British Library Document Supply Centre Boston Spa
Jan-Dec 1994 Design Analyst British Library/ Mercury Comms Joint Venture Boston Spa/London
April-June 1991 Analyst/ Programmer SmithKline Beecham Welwyn
February 1991 Technical Support Manager Marval Software Ltd. Holdenby
Education Summary: PhD (Chemistry)
Business, process or systems analyst