UK Focused Customer Service Blog Post - "The State of The Nation"
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- Proposals: 4
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- #1622679
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Description
Experience Level: Intermediate
Num. of articles: 1
Words per article: 900-1100
Blog/website url: https://www.omprompt.com/
Information for the blog/website: Digitising the Supply Chain
Industry: Technology
Topic: The State of Customer Service without Technology/Automation
Tone: Formal/Professional
Outline & Structure: As part of an integrated campaign themed around, "What makes/breaks a great customer service department" I am looking for someone who can write me a blog based around the current state of customer services in large FMCG corporations today. (Some global insight would be welcome). Around the idea of great customer service is truly mastered by bringing in technology (automation amongst other things) to help alleviate some of the efficiency and accuracy pressures.
Talking points around:
> Having to do more with the same or less resource
> Focus on how bad it will get it technology isn't embraced
> Looking at how customer service can look beyond their department and use technology to better interact with the supply chain and finance departments to deliver a better customer experience.
The impression we want to make is:
Things are hard now, it will only get worse. You don't have to lose team members, but you can make them more efficient.
What we want them to do at the end:
We are doing some research around what customer services really spend their time on. We'd like to inspire people to take part in the research and get the report at the end.
Extensive research needed: yes
Extra notes:
Words per article: 900-1100
Blog/website url: https://www.omprompt.com/
Information for the blog/website: Digitising the Supply Chain
Industry: Technology
Topic: The State of Customer Service without Technology/Automation
Tone: Formal/Professional
Outline & Structure: As part of an integrated campaign themed around, "What makes/breaks a great customer service department" I am looking for someone who can write me a blog based around the current state of customer services in large FMCG corporations today. (Some global insight would be welcome). Around the idea of great customer service is truly mastered by bringing in technology (automation amongst other things) to help alleviate some of the efficiency and accuracy pressures.
Talking points around:
> Having to do more with the same or less resource
> Focus on how bad it will get it technology isn't embraced
> Looking at how customer service can look beyond their department and use technology to better interact with the supply chain and finance departments to deliver a better customer experience.
The impression we want to make is:
Things are hard now, it will only get worse. You don't have to lose team members, but you can make them more efficient.
What we want them to do at the end:
We are doing some research around what customer services really spend their time on. We'd like to inspire people to take part in the research and get the report at the end.
Extensive research needed: yes
Extra notes:
Emma B.
100% (1)Projects Completed
4
Freelancers worked with
4
Projects awarded
67%
Last project
2 Oct 2017
United Kingdom
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