Experience Level: Intermediate
Think critically about the definition of findability, the characteristics that you and your group came up with in your first group discussion and the material instructors presented in the first unit. Be creative in applying these principles to each of the experiences you select as you work through the questions in the next step.
You're can choose any two experiences you'd like. Your examples may come from a public-facing website, like a government portal (e.g., http://www.ny.gov/ (Links to an external site.)), e-commerce site (e.g., http://toysrus.com/ (Links to an external site.)), knowledge base (e.g., http://www.apple.com/support/ (Links to an external site.)), or a search engine experience (http://www.google.com/ (Links to an external site.)). You may choose from an internal system like a corporate intranet or findability-rich purpose-based application like a product registry. Alternatively you may choose a mobile site, since we learned that mobile searching already exceeds searching from a computer browser.
NOTE: Choose the Awful Experience carefully as you will be revisiting it in assignment two. Importantly, you will be redesigning this findability experience, so consider an experience where you know enough about the company, content, target audience, implicit performance targets with the use, so that you can realistically make recommendations for improvements.
you must explain how you chose your examples
• Who are you, what attributes or characteristics can be used to describe you as "a user," and what are the perspective(s) or scenarios from which you are operating (is there a specific problem you're trying to solve)? For example:
--A new mother trying to find information on nutrition for her newborn
--A teenager trying to find media on her favorite music artist
--A project superintendent looking to solve a specific problem taking place on a construction site
• What are you trying to find?
--What specific resource(s) would you expect to be able to find?
--What characteristics, attributes or properties of the resource(s) are present or absent, and how do they contribute or detract from the findability experience?
--Is this findability experience search driven, navigational, or both?
--Use the lectures and texts abundantly here as you describe the characteristics. I expect to see citations the assigned readings or your own secondary
• Describe the device(s) you are using to facilitate the experience (e.g., desktop or laptop computer, ultrabook, tablet, or smart phone).
--Are you interacting with the user experience through a browser, app, or other?
--What are the implications, such as available real estate, keyboard, interdependencies with, or expected similarities to, other apps?
• Which of your searches are successful? Why or why not?
• What characteristics of the experience make it so good (or bad) and why?
• What is it about the experience that best enables or disables findability?
• Are there technical functions that either support or detract from the user experience?
1. : Introduction to the Experience -- Overview, why you chose this, scenario, and problems to be solved.
2. Analysis -- Evaluation of characteristics that speak to the quality of this experience, including: user interface, visual design, labels, content structure, layout, etc.
3. Conclusion -- Summary stating what makes the experience so good (or bad) and why. (Remember, you don't need to put in recommendations to improve the poor experience)
References to Source Materials -- this may include research that you have done to enhance your understanding of usability and information architecture.
Recording Your Screen Captures
Record two narrated screen captures, one for each findability experience. Keep each screen capture under two minutes. I can send the description for it later to you. It’s easy creating a screencast using Screencast-O-Matic.
Jackson R.0% (0)
18 Oct 2018
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