PHP Adapted - Help Desk/Support Ticketing System

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  • #103568
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Gopala Krishna Y.KDSWeb U.Adam O.Dan F.Geoff A. have already sent a proposal.
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Experience Level: Expert
I am looking for a portal solution for my company.
I have spent a lot of time looking for an open source solution and it seems to me that someone with a bit of php skill can adapt an existing “Support Desk/ Ticketing System” to fit the needs of the project.
I want to be able to set up introducers with a login and password so that they can complete enquiry forms for their customers. The form will have a number of fields 60+ that need to be completed and then submitted to us. The fields in the form will need to hold, Date format, telephone format, currency format and a simple calculation (like an age from the date of birth). We also need to be able to format the form where the data is entered to make it user friendly.
This portal needs to have the following abilities:
1. The ability to post notes/messages relevant to the enquiry submitted. This means, when we write a note/reply on an enquiry, they can see it and reply (if logged in).
2. Both we and the introducer must be able to attach files to the enquiry.
3. There is to be a summary screen of enquiries submitted with the name, date and last status visible and by clicking the enquiry name it shows the activity (messages/files attached etc.).
4. Real time, or as near to real time updating as possible.
5. A unique ID number needs to be generated
6. Introducers can search for their enquires
7. We need to provide a visible “status” of the enquiry, which ideally triggers an email to the introducer of the final status.
8. Ideally this would be a hosted solution on linux (we to host)
As you can see, much, if not all of this is available in existing “Support Desk/ Ticketing Systems” on the market, however, I do not have the skills to adapt these to our requirements. We currently use a CRM solution for other business and I don’t mind if this is standalone. If you want to suggest an alternative solution I am more than happy to listen.

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