Operations Manager
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- Proposals: 0
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- #81754
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Description
Experience Level: Intermediate
I am looking for an Operations Manager.
Manages Level 1 Service Desk and Level 2/3 Remote Infrastructure Services group (35
Engineers, 3 Supervisors). We provide the following support
o Wintel Servers, Exchange 2003 / 2007
o UNIX / Solaris System Administration
o Storage and Backup
o Patching, File and Print Services
o NOC
o Service Desk
• Ensures Service Level Agreement (SLA) are met
• Provide performance, capability and capacity management to ensure the department is
competitive in the ITO market place
• Manages costs and analyses trends with respect to operations , P&L Management
• Performs root cause analyses on problems and suggests environment changes to
management
• Provides operations reports to Senior Management regularly
• Manages staffing, work force allocation according to capacity, availability and work load
• Tools / Technology Supported : Microsoft Server 2003. Exchange Server 2003/2007,
Orion Solarwinds, Veritas Netbackup, Red Hat Linux, Shavlik Patching Tool, Siebel
Incident Management, RDP, Team Viewer, Black Berry
Manages Level 1 Service Desk and Level 2/3 Remote Infrastructure Services group (35
Engineers, 3 Supervisors). We provide the following support
o Wintel Servers, Exchange 2003 / 2007
o UNIX / Solaris System Administration
o Storage and Backup
o Patching, File and Print Services
o NOC
o Service Desk
• Ensures Service Level Agreement (SLA) are met
• Provide performance, capability and capacity management to ensure the department is
competitive in the ITO market place
• Manages costs and analyses trends with respect to operations , P&L Management
• Performs root cause analyses on problems and suggests environment changes to
management
• Provides operations reports to Senior Management regularly
• Manages staffing, work force allocation according to capacity, availability and work load
• Tools / Technology Supported : Microsoft Server 2003. Exchange Server 2003/2007,
Orion Solarwinds, Veritas Netbackup, Red Hat Linux, Shavlik Patching Tool, Siebel
Incident Management, RDP, Team Viewer, Black Berry
Chrisanne M.
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Last project
25 Apr 2024
Philippines
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