I need a shipping module fixing on a website

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  • #664070
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Agile Cyber Solutions L.
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Description

Experience Level: Intermediate
General information for the website: An ecommerce website
Description of requirements/features: Hi, I spoke to someone on the chat on your website earlier about a shipping issue we're having with www.gardeningdelights.com.

The website should give users free shipping if they place an order above £30. If their order is below £30, they should be charged £3.00 shipping. The problem we're having is that the website is intermittently charging people for shipping when their basket comes to £30 or more, which is wrong.

We had some other developers look at this website in August / September of last year - they were supposed to add a new shipping module but they didn't really know what they were doing and carried out work on the live website, instead of the development site on their own server. We asked them to remove the work they had carried out and they had issues with that, so we think they may have caused this issue.

I was told that I needed to provide you admin logins and ftp details.
www.gardeningdelights.com/admin
Username: admin
Password: KRjTFoYJs2mAgZC

FTP:
Host: 141.0.164.59
Login: development
Password: G7gus7%1

I have attached a document which goes into more detail and includes screenshots showing the problems. Please get in touch with me on rosie.baillie@themarketingpeople.com if any of it doesn't make sense to you or if you need any more details or information from me.

Could you please investigate this issue and give us a cost, idea of what needs to happen and a time frame before ANY work is carried out?

Thank you,
Rosie
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