Problem in our OS Commerce Shop

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Hardy K.Daniel L. have already sent a proposal.
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Experience Level: Expert
we have a small problem in our OS commerce shop i was hoping someone could fix quickly.

for some reason some of the orders have not been registering within our shop- the customer will make payment (via paypal or our credit card people) but the order will then not show in their account/ order history within our shop like it should, so we are not emailed the automated copy of the order. so the payment has been made but we don\'t know anything about the order. this has only started happening over the last month or so. (since we have had a lot of traffic)
this is now happening to around 1 in 10 orders that we receive and is a real headache.

i think this is a common bug is osc so please only bid if you are familiar with this problem and know how to fix it.

many thanks !

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