Programming Flex & Java Form Sharing / Live Support web application

Project Outline: To build a web application for providing live assistance to customers completing an online form consisting of 20 Questions. 5-10 agents will need to be able to use the application concurrenlty, assisting individual customers by both observing data entered by the customer and entering information into the form themselves which the customer would also be able to observe. This two-way form sharing would be complemented by a live chat window for so customers are able to maintain a dialog with the customer service agent and make any queries. Customers must be able save information entered into the form at any point prior final submission and continue data entry at a later time of their choosing. Completed data must be saved to a MYSQL Database and emailed through to a central email address.

A firm basis for this application has been found available with source code at http://coenraets.org/blog/2008/05/livehelp-call-center-application-source-code/#more-77. It is anticipated that this would be modified to include the data saving functionality (either to shared object or online whichever is most recommended) and that the need for entry of an initial email address would be removed during conversion for real-world use. The mentioned application which creates the main functionality would also have to be modified display an additional column within the tickets queue seen by the agent so it is possible for other agents to see which agent is currently handling an active ticket. The customer service agent side of the application should also be saved as a desktop application if possible.

Project Environment: The website hosting the online parts of this application is running Windows 2003 IIS6 and PHP 5 the website is written in PHP. The host server does not yet run BlazeDS but that would be installed to facilitate this project. Another Java based framework similar to Blaze, (Red5 Server) is installed and functional if that is pertinent to your bid.