Minor API fix and implementation of improved validation on registration forms
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Description
Experience Level: Expert
General information for the website: Small gas supplier
Kind of development: Customization of existing website
Description of requirements/features: I have a custom Wordpress website that customers can get a quote for their home gas supply and then register to switch to enticeenergy. Currently we are finding customers getting very frustrated and dropping out of the registration process because of poor validation of form fields and frustrating generic API error messages once they submit the forms.
We want to implement a robust layer of inline validation throughout our forms that tell the customer as they go through the form when a field is completed correctly and when it is not correct in real-time. This is explained well in this article https://conversionxl.com/form-validation/ and twitter use this method. Overall we want to create an optimum customer journey that reduces frustration and customer dropout.
There are also some additional basic fixes and changes to third party APIs which are explained in the attached word document.
It is crucial that whoever does the project understands the importance of the customer journey and also it is important that quote and registration functionality remains throughout the project so we do not lose customers.
Extra services needed: Customization, 3rd party integration
Specific technologies required: It is a custom Wordpress site, uses HTML and PHP I believe
Extra notes:
Kind of development: Customization of existing website
Description of requirements/features: I have a custom Wordpress website that customers can get a quote for their home gas supply and then register to switch to enticeenergy. Currently we are finding customers getting very frustrated and dropping out of the registration process because of poor validation of form fields and frustrating generic API error messages once they submit the forms.
We want to implement a robust layer of inline validation throughout our forms that tell the customer as they go through the form when a field is completed correctly and when it is not correct in real-time. This is explained well in this article https://conversionxl.com/form-validation/ and twitter use this method. Overall we want to create an optimum customer journey that reduces frustration and customer dropout.
There are also some additional basic fixes and changes to third party APIs which are explained in the attached word document.
It is crucial that whoever does the project understands the importance of the customer journey and also it is important that quote and registration functionality remains throughout the project so we do not lose customers.
Extra services needed: Customization, 3rd party integration
Specific technologies required: It is a custom Wordpress site, uses HTML and PHP I believe
Extra notes:
David C.
100% (13)Projects Completed
16
Freelancers worked with
15
Projects awarded
38%
Last project
5 Dec 2021
United Kingdom
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Hello David,
I appreciate if you share existing website url ? It's really help to judge the proper time to deliver the task.
I look forward to your response.
Regards
Prafull -
David
Share form URL, from your explanation the issue is 2 fold.
PHP issue and API. I need to test properly before sending a quote.
Regards
355748355513
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