Work From Home Customer Technical Support Person Needed

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Description

Experience Level: Entry
We are looking for a full time technical support person who can take phone calls from existing and potential clients as well as answer support tickets.

Although full training will be provided, we are looking for someone with great computer skills and some basic knowledge of:

CMS (Content Management Systems) ie. Wordpress
Basic Search Engine knowledge
Twitter
Facebook

Most of the things that will be required for this position will be taught by us as we have a custom CMS that you will need to learn and understand in order to answer client tickets.

There will be around 10 - 15 telephone calls incoming per day, some will be for support and other will need transferring to the appropriate department.

The characteristics of the person we need are:

Great communicator, both written and spoken
Quick learner
Articulate
Self-motivated
Patient
Eager to please
Thorough
Reliable
Efficient
Friendly

This is a long term position for a 10 year old UK Ltd company and the hours of work would be from 9am - 5.30pm Monday to Friday.

We would need to be in communication by skype and telephone as you would be working remotely from your home or office.

Anything you want to know, please ask. We need someone right now; however we are willing to wait to find the right person. If you think this is for you, please apply for this position giving details of your relevant experience and availability.

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