Telemarketing Team Leader

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  • #99548
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Alan P.K P. have already sent a proposal.
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Experience Level: Intermediate
We’re a Hove (East Sussex) based marketing services company with clients throughout the UK and overseas.

Among the work we undertake is fax and email marketing. One of the services we offer clients is ‘follow up telemarketing’ once an email campaign has gone out. This can involve providing supplementary information to persons who have enquired about the product or service being marketed, and also follow up phone calls to those who received and opened marketing messages but then took no further action.

So that we’re prepared for campaigns we are looking for an experienced telemarketing manager, able to find, hire and put together a team of outsourced freelancers working remotely (ie from home) and then swing into action at fairly short notice, as and when required.

You may indeed have just such a team already in place.

As campaigns occur we would give you a full briefing and any ‘training’ that might be required for the campaign.
It would then be your task to appoint the number of agents required for the task and to manage them.

In some cases agents would have direct access to our client’s CRM system (if they have one) and in others they would be working from spreadsheets. Or you may have your own CRM system. Agents would be contracted to us and managed by you (unless you came to us with a ready-made team already in place).

If a particular campaign was a relatively small one you would be able to handle it yourself with the support of two or three agents. Other campaigns might require a higher number of agents.

We have at least two campaigns at the moment requiring attention.

One involves finding businesses to take on apprentices under a recently launched government program with all training provided free of charge, and the second involves calling homes and businesses re the installation of solar panels with an especially attractive deal – aimed at beating the April deadline when the current govt Feed in Tariff (FIT) subsidy is expected to reduce.

The first campaign calls for around 1,500 calls per day to prospects who had received and opened a marketing email but had taken no action. By answering their queries the response rate improves dramatically. For this campaign we need a team leader plus up to 8-10 agents.

We are offering a basic hourly rate, an overriding fee on each agent under your ‘management’ plus an additional management commission based on the success of your campaign. The total package is designed to give you personal earnings of at least £25-£30 hour and potentially much higher. At the same time your agents will be well rewarded.

Please send more information about yourself, including your current time availability, and whether you are presently employed (full-time or part-time). Also, bearing in mind the above structure, what sort of basic hourly rate you would settle for from which we can then develop the bonus package. Your proposed hourly rate will help determine the bonus package in that the lower the rate, the higher the bonus (which will of course be uncapped).

We will send you more detailed information on the projects once you send your initial proposal.

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