US Sale Agent

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Experience Level: Intermediate

Position: Commercial.
Sale of Several Services.

Role of Commercial:
1) Contact businesses to set appointments.(email, phone, direct mail)
2) Presentation of services (On site, or by telephone, or by email)
3) Study the needs of company.
4) Conclude the sale.
5) Follow up on your customers.
6) Renewal of contract which expires.

Pay: commission on the duration of contracts concluded.
1) Contact Centre Services:
20% of profits the first two months.
10% of the profits the rest of the time.
(Average profit per contract from 3100 to 1 480 000 euros by me.)
2) Backup Solutions:
1.5 Euros per Gb. for 1-50Gb sold (by me)
2 Euros / G, 50-1000GB.

Description of services provided:
1) Contact Centre Services.
A contact center is a centralized structure whose purpose is to remotely manage business relations with customers and prospects through direct communication based on computer telephony and computing. It is also called call center (call center).
The contact center can be internal to the firm or outsourced, outside the company, either for incoming or outgoing.

With the new economic rules, the client is located in the heart of the value chain of the company. For the development of IT, call centers or customer service centers, have become major tools for ensuring the role of customization and optimization of customer service.

A call center, a technical point of view and organizational tool optimizes the telephone and its connections with computers and other media of communication: mail, fax, SMS, Internet, intranet, extranet and mobile.

A reflection of this integration, the call center becomes the contact center.

The contact center provides, the exogenously or endogenously to the firm, 5 main functions:
- 42% customer support
- 31% Business / Marketing
- 12% production by telephone
- 7% sales information,
- 8% Other functions: customer service, help desk, optimization of mailings, taking messages, scheduling appointments, collection, reservation, studies, surveys ...

The contact center is structured around four basic components:
- Human resources: tele-actors, supervisors, trainers, managers.
- Technology: Voice, Data, Internet, software, servers, communication cards, cables, databases ...
- Infrastructure: furniture, ergonomics of the installation, equipment and screen ...
- Culture, strategy and corporate marketing: customer relationship management optimal, \"fulfillment\", profitability, processes ...

Essential tool, the contact center\'s mission is to provide, develop, and manage customer relationships within the enterprise, in terms of resources, particularly cost. It creates the structure of relationships between virtual and the company and its environment.
Information from:

2) Backup Solutions.
70% of the value of a company depends on its computer data
90% of companies that loose their data after a disaster perish in less than 2 years
Viruses, theft, fire, water damage, crash equipment, electric shocks, malice ... Data companies are exposed to multiple hazards:
85% of hacking arise from within the company. Handling errors are the cause of 40% of system failures and loss of information. 80% of companies have lost their computer data fail within 12 months.
To protect their files, companies mainly use physical media such tapes, DLT, DLT-S. These backup methods are however many limitations in terms of safety and stress! (Reliability support, competence of the person in charge ...)
Only an outsourced and automated backup gives companies a fast and comprehensive data in the event of computer disaster.
The remote backup allows companies to save distance and automatically their computer data on servers outsourced hosting and secure.
50% of the time a network administrator is dedicated to backups

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