• Posted:
  • Proposals: 8
  • Remote
  • #2584001
  • Expired
Pavan K.Geother T.Callum M.Sele P.Salman Arshad K. + 3 others have already sent a proposal.
  • 5


Experience Level: Intermediate
A London based Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives.

The Job:

* Send transportation quotings to leads
* Ancillary Sales and seeking up-selling opportunities
* Effectively fulfilling the booking once the sale has been made
* Checking all details on invoices and sending out client documentation
* Answering customer queries by phone and email
* Resolving problems of customers during the trip
* Calming and advising customers appropriately
* Handling of customer complaints
* Booking cancellations and transferring
* Supporting customers via emails or phone
* Negotiating between our customers and operators
* Completing additions and amendments to bookings
* Logging notes of all communication
* Identifying and rectifying causes of problems

Skills and Experience:
* Strong verbal and written communication skills
* Strong understanding of our products
* PC Literate - knowledge of Word, Excel and Outlook
* Basic knowledge of Passengers Carriage regulations
* Excellent time management skills
* Ability to work under pressure and independently
* Organisational skills are essential to this role
* Ability to communicate effectively both internally and externally at all levels
* Able to multitask with taking calls and responding to emails

Behavioural Role Fit:
* Professional nature
* Proactive & enthusiastic
* Supportive
* Team player

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