Telesales Executive

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  • #29814
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Emma V. has already sent a proposal.
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Experience Level: Intermediate
As a Telesales Executive, you will be working from our central London location or from home, contacting targetted customers by telephone. The position is to persuade prospective customers to consider Berkeley Technology Services, or at least accept a meeting.

Your working day will be spent on the phone making outbound calls based on an agreed script. During each phone call, you are likely to:
â�’¢ Describe the service benefits and a very specific small business offer.
â�’¢ Give advice about how these will benefit customers.
Persuade customers to accept a trial period for support provision or a visit from our Sales Director.
Gather and document information about the customer.
Enter your notes into a computer, including dates for follow up calls.
Take orders and arrange for a site survey.
The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features of each of the offer and services.
You'll usually work in an open plan office, with a sectioned workstation containing a computer and telephone or from home where connectivity and VOIP telephony will be provided.
Skills and Interests
The successful candidate will need:
Excellent communication and listening skills
A polite, confident and friendly manner
Confidence using computers
To enjoy working with customers and building relationships.
A positive attitude.
Flexibility and quick thinking.
Perseverance and the ability to respect customers' answers.
Good knowledge of IT and Berkeley Technology services.
To be well-organised and thorough, even under pressure.
To enjoy working within a target-driven team environment.
To understand and comply with the legislation relating to direct marketing.

To be successful in any role at Berkerley it requires someone who has a sense of urgency, doesn't take themselves too seriously, is passionate about what they do, happy to roll their sleeves up and get stuck in, happy in an informal, hectic environment, who enjoys working under pressure to tight deadlines and has a high tolerance for ambiguity.

This is an exciting business environment that is growing and developing at speed. The ability to adapt and thrive in this environment is crucial to your success.

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