Applying the total quality management in London police:

using the eight concepts of total quality management critically assess the readiness of an organisation, with which you are familiar, to implement total quality management.word count is 3,500 words.10 pages.
The eight concepts are:
1-customer focus techniques such as customer surveys, focus groups, structured interviews, representative body reports, customer analysis,segmentation.
2-results orirntation through a concentration on areas such as data gathering analysis, trend review and interpretation,pareto,etc.analysis,benchmaking,the balanced business.
3-partnrership development through for example supply chain value-ad initiative.
4- leadership and constancy of purpose,working on for example:critical success factor(csf)analysis,force field analysis,swot, pesr,etc.reviews,effective leadership techniques.
5- people development and involvement requires a focus on concepts and techniques such as motivation, empowerment, national standards,e.g. investor in people and IPD,professional standards,e.g. social care, mind and clinical governance, sector standards and/or awards,e.g. chartermark.
6- management of processes and facts, or process contrl, monitoring and preventative activity requires an understanding of and willingness to use process tools and analysis techniques such as statistical process control (SPC), design of experiments, failure mode effect analysis, techniques, process standarda,e.g. ISO 9000:2000,business process re-engineering, lean manufacturing.
7- continuous learning, innovation and improvement using for example:feedback loops, communication, training and education, continuous reviews process,gap analysis, project management techniques
8-corporate social responsibility addressing the 'hard' issues such as waste elimination and standards sush as ISO 14000 and EMAS, as well as the 'softer' matters of involvement with the community and the burgeoning concern of sustainability.
Additional key requirements:
1- describe any key attributes of individuals,e.g. beliefs,values,motivation,which may affect the readiness of the organization to undertake the particular initiative.explain this effect.
Describe the leadership style of those managers who would be responsible for implementing the total quality management initiative. How would the managers effectiveness and flexibility of style affect the organization readiness to implement the quality initiative..
Describe the nature and quality of team in the organization and the effect of the nature and quality on the organization readiness.
Describe and explain the effect that any key organization factors e.g. organization structure,management philosophy and practice, or technology would have on the readiness of the organization.

that project include introductiion mainbody conclusion citation and refrencess ( harvad format)