Training Call to Answer Key Questions regarding Quickbooks Set up

Effectively looking for training assistance. We are located in Sri Lanka and would like to use quick books for our travel business & our villas that we rent out.

So far between the accountants here and Quickbooks help we have not been able to get answers and the how to for two key challenges we have before we get started.

If you are able to assist with these we would love to have a conference call with screen share (Zoom works well) to talk through the steps. Being on a phone call means we can expand on any questions you have

1) I would like to create a suspense account so that I have a place to store funds (that I might be unsure of where to place) so that I can allocate at a later date. Is it possible to set up one suspense account for expenses and income? - Then have you walk through steps on doing this.

2) VAT in Sri Lanka is based on income. For our travel company part of the business we book hotels and villas on behalf of our guests. eg) Guest pays us $1000 USD for Hotel A and then we pay hotel A $1000 USD less our margin/travel agent commission - lets say $900 USD. Only this $100 USD travel agent commission is considered income (Not the $1000).

We need to track our VAT based on actual income (this $100) not $1000 but unsure on how to do this while still reconciling accounts. Thinking we would create a "Travel agent" ledger that allows me to input income and the expense into the same ledger but open to other solutions.

Would hope 1 hour would cover this task? Thank you!

The sooner we could set this up the better - today or tomorrow or latest Monday