IT Support and Wordpress/SEO/Adwords

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Experience Level: Intermediate
Full time job from 9 am to 6 pm.

Provide IT Support remotely/on phone for Microsoft/Apple products and develop website in Wordpress

The ideal candidate will have: 
• Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience 
• Solid understanding and knowledge of the common operating systems (e.g. Windows 7), the Microsoft Office suite as well as the complete Apple products
• Capability to provide trainings for end users 
• Passion for Technology
• Strong communication German skills in speaking and writing, and high customer focused behaviour 

In this position you will be responsible for: 
• Ensuring IT support is provided by phone for incidents related to all type of computers & collaboration tools as well as mobile devices 
• Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner 
• Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus 

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