Experience on PPH

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Experience Level: Intermediate
Hi Xenios,

I'm a big fan of your website however recently I feel severely let down by the service received from your support in light of how a seller has operated.

I bought a service from a seller on your website and the agreement was that he would create an app for me. After his first version he asked me to pay him the money I initially declined however he insisted and as a way to keep the project going I decided to pay him half the money upfront even though the app was not to standard.

Since then I asked him to make the relevant changes but over the last month he has not done any of the work he has kept telling me he needs more time and each time he promises to update me he fails to do so. I am now left in a position where I have a version of the app which incomplete and useless and your support have outright refused to do anything at all sighting the fact that I have released the money to him and now I have nothing I can do.

Effectively I am without my money and without any product, is this what you envisioned when you developed your platform, I'm guessing not.

Can you please help me?

Regards

Usman Dawood

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