Developing an online support database using Zoho support

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Experience Level: Intermediate
Hi Grant,

We provide incident support to travel companies and adventure businesses and have recently started using Zoho Support to log and track calls (what we refer to as incidents). So far, I have customised the free version as far as I can but would like it to do more and am likely to upgrade to do this.

I am not however a software developer and would be keen to speak to someone to make sure I get the most out of it/realise its potential and make sure I get it right. So far, we have only used it internally but I would like to develop the customer portal function so we can give clients access but at the moment, I would not feel comfortable doing so. I would also like the system to appear more 'proprietary' and impressive so customers don't realise that basic versions of our tool can be done for free (like I have done!). One final element that I would be keen to look at is whether we can develop it so it can be sold on to clients to use themselves.

Not sure how you would normally work but I guess it would be good to arrange a call so I can explain and show you what I mean. You can then decided whether its a job you'd like to do and work out how long it would take.



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