Callback Failure Alert From WorldPay

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Experience Level: Intermediate
Hi Mandip,
We worked with you a while ago and I have another issue which you may be able to help with.

A client is getting alerts from Worldpay as follows

Our systems have detected that your callback has failed.

This callback failure means we were unable to pass information to your server about the following transaction:

Transaction ID: 12056621026
Cart ID: wc_order_iJX9VgnqH19Qx-5830-1571518815
Installation ID: 1059326

Error reported: Callback to NOT OK, received HTTP status: 301
Server Reference: ukdc1-pz-pay03:callbackFailureEmail-122901:MerchReq-596-20

Also, if you usually return a response page for us to display to the Shopper within the time allowed (1 minute), this will not have been displayed.

I wondered if we could grab a couple of hours of your time to investigate ?


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