VA for 5 hours/week administrative support for small fitness business

Thank you for taking the time to review this role. Let me tell you about me, my company and the job opportunity.

My name is Aniek Scorey and I run a female fitness company called Train You Trim in Southampton, UK.

We work with ladies who are looking to make positive changes to their health, their fitness and their lifestyle through tailored Personal Training programmes, bespoke nutrition coaching and group fitness options.

We are a mobile fitness company, working from clients' homes, in public spaces and hired halls in our local area.

We are looking for an Administration Assistant to join our team. This position can be fulfilled remotely and thus we are looking for a highly motivated and organised individual. We currently require 5 hours of administrative support per week at this time, however as we grow, this is likely to increase.

Please see below for the purpose and core values of the company, as well as the mission, position outcome and core competencies required for the role.

Train You Trim’s Purpose:
“To empower women to find their own beauty in the balance of health, fitness and happiness”


Train You Trim Core Values:

1. We are committed to providing support, coaching and mentorship to the clients we serve
2. We are committed to building a community that motivates and cultivates accountability
3. We strive to love, move and nourish our bodies and minds and are committed to empowering and inspiring others to do the same
4. We believe in finding beauty in the balance of health, fitness and happiness


Mission for the Role:
To provide and manage a top quality administration service that ensures the smooth running of all systems and supports the complete satisfaction of clients with all aspects of their Train You Trim experience.

Position Outcomes:

1) Perform 100% pre-qualification phone calls for new leads within 48 hours and schedule consultations within 3 working days of call.
2) Have weekly email set 1 week in advance (MailChimp).
3) Respond to email enquiries promptly.
4) Input, schedule and manage MailChimp automation as directed.
5) Have admin access to Train You Trim business page and respond to messages/comments ASAP.
6) Input and schedule blog posts x 1-2 week (Wordpress). Promote via Facebook page and through email.
7) Have Facebook posts scheduled 1 week in advance to run daily. Sync with social media channels where applicable (Twitter, Instagram).
8) Plug new leads into “Drive to Consult” campaign within 48 hours of contact capture (MailChimp).
9) Input new member details into member management system within 24 hours of sign up.
10) Support in the general administration/running of active campaigns/promotions (approx 3-4 times a year) – this may require increased hours at these times.


Core Competencies:

1) Honesty and integrity – Does not cut corners ethically. Earns trust and maintains confidences. Speaks plainly and truthfully.
2) Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
3) Communication skills – Speaks and writes clearly and articulately.
4) Good phone personality/etiquette – Comfortable and professional when conversing on the phone and confident making and receiving telephone calls with prospective, current and inactive clients.
5) High standards – Expects personal performance and team performance to be nothing short of the best.
6) Teamwork – Reaches out to and cooperates with supervisor to establish an overall collaborative working relationship.

7) Calm under pressure – Maintains stable performance when under pressure or stress (e.g. working to deadlines).
8) Work ethic – Possesses a strong willingness to work hard to get the job done. Has a track record of working hard.
9) Efficiency and reliability – Able to produce significant output with minimal wasted effort. Demonstrates reliability with performance of tasks, quality of work and meeting deadlines.
10) Flexibility/adaptability – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
11) Organisation and planning – Plans, organises, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
12) Enthusiasm and positive attitude – Enthusiastic about doing good work and contributing to the growth of the business. Positive attitude and outlook;
13) Computer experience – Comfortable and proficient with email, Word, MailChimp, Wordpress and Excel (basic level required). Able to quickly learn how to manage member management software and task manager interface (Asana).