Telephone Interviewer for survey work

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  • #17496
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CAROL T.KKS Online Solution &.Ann M.GEMMA B.Anna M. + 6 others have already sent a proposal.
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Experience Level: Entry
Our company offers specialist consultancy advice in economic development and regeneration, with particular expertise in the knowledge economy and local/regional development.

We are looking for experienced telephone interviewers to help with our evaluation work. We currently have a number of surveys running. The surveys involve interviewing individuals and/or companies that have benefited from government funding in some way so we are looking to gather both quantitative and qualitative information from beneficiaries.

Duration of telephone interviews can be anything from 15 minutes to 30 minutes depending on which of the surveys you are working on. We would expect interviewers to input responses via an online survey tool and to keep a record of the number of telephone calls/types of responses in an excel spreadsheet (survey tracker) which we will provide. We will also expect interviewers to complete timesheets and to return both their timesheets and tracker via email on a daily basis.

Ideally are looking for full-time interviewers to work during normal office hours, however, we would also be interested to hear from those who may only be available 2 or 3 days per week. Hours of work are usually 9-5 but sometimes, we may have data for individuals who would prefer a call back in the evening so it would be an advantage if interviewers were flexible on this.

The survey work we have is ongoing so there will be repeat work for any interviewers we take on. However, because of the nature of our work, we cannot predict when we will/will not need interviewers. Currently, we need interviewers immediately and expect to be able to keep interviewers busy until mid-March, unfortunately, we cannot predict any further ahead than this.

Although this work is being advertised as being paid on an hourly rate, we often pay on a commission basis (depending on the survey budget) - this can be anything between £7 and £10 per completed interview. However, data can sometimes be poor ie. the respondents may not be interested/contactable. In this instance, we would move to the hourly rate to ensure that interviewers can earn a respectable fee that will keep them motivated. It is more important to use that interviewers are keen and interested in the work they are doing and that we collect good, robust qualitative responses than anything else - hence the potential to earn significantly more than the hourly rate.

We would expect the cost of phone calls to be included in the pay rate, whether that be hourly or commission based, we would therefore not expect to reimburse any expenses.

Each survey is assessed individually and only when it has been running for a couple of days can we decide which method of payment is most profitable for the interviewers. We would take a view based on the results of all interviewers, if it is common that interviewers are achieving a small number of responses per day then we will pay all interviewers the hourly rate. If it is common that interviewers are achieving a high number of responses per day then we will pay all interviewers on the commission rate. This is done to ensure that interviewers receive as high a payment as possible, what we gain by doing this is creating a team of committed, highly motivated and keen interviewers.

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