Customer Service Research

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  • #12034
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Experience Level: Intermediate
Dear Job Seeker,
We are a company that conduct surveys and evaluate other
companies. We get hired to go to other peoples companies and act like customers in order to know how the staffs are handling their services in relation to their customers. Once we have a contract to do so, you would be directed to the company or outlet, and you would be given the funds you need to do the job(either purchase things or require services), After which you would write a comment on the staffs activities and give a detailed record of your experience.
Examples of details you would forward to us are:
1) How long it took you to get services.
2) Smartness of the attendant
3) Customer service professionalism
4) Sometimes you might be required to upset the attendant to see how
they react to clients why
they get tensed..
We then turn the information over to the company executives and they
would carry out their own duties in improving their services.. Most companies employ our assistance when people give complains about their services, or when they feel there is need for them to improve their customer service.. Your Identity would be kept confidential as the job states (secret shopper) you would be paid $300 for every duty you carry out, and bonus on your transportation allowance, and funds would be given to you if you have to dine as part of the duty. Your job will be to evaluate and comment on customer service in a wide variety of shops,stores, restaurant and services in your area. No commitment is made on this job, and you would have flexible hours as it suits you. If you are interested please bid for the requirement.


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