IT System Analyst
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- Posted:
- Proposals: 2
- Remote
- #1965043
- Expired
Description
Experience Level: Intermediate
Main Objectives:
The System Analyst role is to ensure the a high level of support and service for clients and visitors in
the local sites
This individual will coordinate and provide support activities, including install and upgrades, remote
and hands-on support for clients.
He/She will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure
support is provided in a timely and very professional manner.
The System Analyst will work closely with assistants and Exec Support Team to co-ordinates and
ensure service and support are aligned with calendars of senior management and VIPs where
relevant.
Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line
with SLAs, and ensure that client expectations are managed.
This person will be responsible for timely follow-up of all open and closed tickets and identification of
process improvement steps where appropriate.
Key Responsibilities:
· Provide hands-on support for all aspects of IT, Telephony and Mobility for clients and visitors
in local office.
· Work with the on-site team to ensure a seamless, coordinated approach to user support at all
levels.
· Consult, collaborate and establish effective networks with key global IT groups.
· Maintain an up-to-date knowledge of new and changing IT developments in line with Global
IT directives.
· Monitor and update ITSM tools and processes
Key competencies:
· Deep understanding absolute fluidity with all aspects of client-facing software and
technologies. Including MS Windows and Office, technical considerations around Cloud and
Premise based implementations and a sincere desire to empower co-workers through the
use of technology.
· High level of interpersonal and communication skills with the ability to communicate complex
technical issue in a simple manner
· Ability to deal patiently and professionally with both internal and external customers alike.
· A pro-active team player capable of supporting a high level of operational activity with a
‘hands-on’ style.
· Organised and methodical to ensure ITSM processes are adhered to
Key performance indicators:
· Timeliness and accuracy in all areas of responsibility
· User satisfaction
· ITSM Tool measurements
Qualifications and experience:
· Relevant IT qualifications at degree level or equivalent
· 2-4c years’ experience in senior support role, including a windows desktop environment
Special requirements:
· Ability to work both independently and within a team environment.
· Fluent in English and local language.
Place of work: Geneva
The System Analyst role is to ensure the a high level of support and service for clients and visitors in
the local sites
This individual will coordinate and provide support activities, including install and upgrades, remote
and hands-on support for clients.
He/She will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure
support is provided in a timely and very professional manner.
The System Analyst will work closely with assistants and Exec Support Team to co-ordinates and
ensure service and support are aligned with calendars of senior management and VIPs where
relevant.
Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line
with SLAs, and ensure that client expectations are managed.
This person will be responsible for timely follow-up of all open and closed tickets and identification of
process improvement steps where appropriate.
Key Responsibilities:
· Provide hands-on support for all aspects of IT, Telephony and Mobility for clients and visitors
in local office.
· Work with the on-site team to ensure a seamless, coordinated approach to user support at all
levels.
· Consult, collaborate and establish effective networks with key global IT groups.
· Maintain an up-to-date knowledge of new and changing IT developments in line with Global
IT directives.
· Monitor and update ITSM tools and processes
Key competencies:
· Deep understanding absolute fluidity with all aspects of client-facing software and
technologies. Including MS Windows and Office, technical considerations around Cloud and
Premise based implementations and a sincere desire to empower co-workers through the
use of technology.
· High level of interpersonal and communication skills with the ability to communicate complex
technical issue in a simple manner
· Ability to deal patiently and professionally with both internal and external customers alike.
· A pro-active team player capable of supporting a high level of operational activity with a
‘hands-on’ style.
· Organised and methodical to ensure ITSM processes are adhered to
Key performance indicators:
· Timeliness and accuracy in all areas of responsibility
· User satisfaction
· ITSM Tool measurements
Qualifications and experience:
· Relevant IT qualifications at degree level or equivalent
· 2-4c years’ experience in senior support role, including a windows desktop environment
Special requirements:
· Ability to work both independently and within a team environment.
· Fluent in English and local language.
Place of work: Geneva
Ayesha S.
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25 Apr 2024
Pakistan
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