Debt collection for accountants
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- Proposals: 18
- Remote
- #2034864
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Description
We use Xero to invoice our clients.
This is our propose credit control system: -
1. Invoice raised and emailed/posted to the client.
2. 14 days payment terms.
3. Chase 1 – after 21 days (7 days overdue) – they receive an automated email from Satago.
4. Chase 2 – after 35 days (21 days overdue) – they receive an automated email from Satago. Credit controller to be CC’d to this email. Please make phone call to the client with a polite reminder and also to find out more. Try to take payment over the phone via Worldpay.
5. Chase 3 – after 49 days (35 days overdue) – they receive an automated email from Satago.
6. Chase 4 – after 56 days (42 days overdue) – Satago sends me and credit controller a final automated email. The client does not get this email but it prompts us to make final telephone call
7. Chase 5 – after 63 days (49 days overdue) – we prepare a “letter before action”. This gets sent to the client in the post requesting payment within 7 days.
8. Provide NR with an update of all debts at this stage.
9. After 70 days (56 days overdue) – if debt remains overdue liaise with NR with a view to sending to debt collection team.
So I am looking for help at chases 2, 4 and maybe 5.
We issue around 200 invoices per month. I would estimate 20-30 need call at chase 2 and maybe 5-10 at chase 4. Ideally this will reduce over time.
This can be fine tuned with the person we use. We need someone who is going to be friendly, have a good phone manner but good at getting the job done.
Fee can be discussed. I don't want to pay more than £200 fixed fee per month.
Nick R.
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Hi,
I have a few questions before I submit my proposal.
1. Considering the GDPR regulation, do you have a written agreement that you can send automated e-mails with the invoices ? The e-mails that you have in your database are only for businesses ?
2. Have you considered having a payment plan for those clients that are willing to pay but they have a cash flow problem?
3. Is there a possibility for the client to give you a call back after for example they receive the letter in the post? If that is the case is there someone that will take these calls ?
4.In case we have an invoice dispute: credits not showing on the invoice, we have the incorrect amount on the invoice, who will be in charge to investigate ?
5. Are you looking for someone to be remote ? -
£150 is classed as a 'high value' job??
Nick R.05 Jun 2018Hi. Sorry not sure of your point. My estimate is per month. Is that enough? Can you help?
Low cost Legal ..05 Jun 2018Hi it was really a message to PPH as they have now introduced 'high value' status to jobs which of course attracts higher commission from Top Sellers if we take the work on. It is of course high value for the legions of third-world sellers that have swamped PPH undercutting decent fees for UK based sellers/ providers. Yes we can assist you with your debt collection issues. I specialise in debt, Letters Before Action etc.