Virtual office receptionist for new SW based estate agency

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  • Proposals: 3
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  • #17953
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Bryony S.Eleanor R.Siobhan B. have already sent a proposal.
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Experience Level: Entry
We need a virtual office receptionist to provide a first point of contact for prospective buyers and sellers for our new estate agency business launching in March 2010 when our office is unmanned.

The successful candidate will have an excellent professional telephone manner, and ideally have some experience of working in a residential estate agency.

Ideally we are looking for an (or a number of) individuals who be able to take calls at any time whilst they are \'on duty\', discuss buyers or sellers requirements, enter details onto our online database and email details that match their needs. Likely working hours are Mon to Friday 0800-0930, 1500-2000 and Sat / Sun 0800-2000, but could also include Mon to Friday 0930-1500 depending on our office cover.

During time on duty number of calls will vary enormously (from none to lots) so we are interested in receiving bids from individuals interested in working on an activity basis as well as hourly fees.

Main duties include
- answering incoming calls from prospective buyers / sellers
- discussing simple requirements with individuals about properties available
- capturing enquiries onto online database
- emailing details of matched properties to individuals using online system
- contacting our sales teams with urgent requirements / fups needed
- providing any additional admin requirements as overflow to office, e.g. creating floor plans using online software from faxed diagram, updating website with new property details, contacting vendors with updates on progress on their sale via text / email, copywriting property brochures, etc

Bids are welcome from individuals who would be prepared to cover all or part of hours required. But preference will be given to individuals who can provide most flexible approach.

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