Additional VA help needed for busy training company

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James D.Linda H.KIRSTEN F.Angela A.Jessie P. + 50 others have already sent a proposal.
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Experience Level: Entry
Expanding training business needs more help - yesterday

We currently have 2x hard working p/t-f/t VAs

work load varies day to day and week to week - frequently we\'re not coping with work load - on other days we\'re quiet

Additional on going VA help needed please - regular work plus help with peaks

Answer incoming phone calls - initially message taking, develop to call handling

Calls are 50% prospects calling in response to our Marketing - capture lead details, 50% customer services - where\'s my course? etc.

Process leads generated by Marketing and Telemarketing (x3) and allocate to Telesales

Process sales made by Telesales (x2) - raise Proforma invoices

Respond to customer emails

Some PA tasks - book meeting rooms and hotels, etc

We are a training provider delivering public courses - most of our customers are Grant funded - we have to get groups of people together at the same time and place

Lots of customer liaison by telephone and email

You will need a good friendly telephone manner, reliable, methodical and organised, confident PC user with Web, Email, Excel and Word.

Start right away

Days/Hours variable as work load requires - from 1 day/week to 8 days/week

We value experience, competenceand commitment - \"how did we manage without you?\"

We offer flexibility, no two weeks the same, work from home, grow with us.

P.S We\'re also hiring additional Telemarketing and Telesales

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