Out of hours customer support

  • Posted:
  • Proposals: 38
  • Remote
  • #2002680
  • Expired
Fer R.Emma B.Carolyn D.Jonathon S.Arianne C. + 33 others have already sent a proposal.
  • 10

Description

Experience Level: Expert
We require Out of hours telephone, email, and customer service support for a lettings agency.

Main tasks will be;

(*) Calling guests to see if they have arrived at an apartment ok, and all is well
(*) Calling guests are trying to upsell products - late checkouts, early checkins etc.
(*) Handling any guest issues via telephone / email - working with Managing Director / Support Staff
(*) Writing reviews / feedback on portal websites
(*) Checking inventory sheets and raising maintenance tickets as required.

Hours of work:

7 days per week
- Monday - Friday, 5:30pm - 10pm latest
- Saturdays / Sundays and Bank Holidays - as required (mainly just a call to check that the guests have arrived at properties ok).

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Clarification Board Ask a Question

  • Ranjana K.

    Hi
    How bout weekends & bank holidays it just welcome call & or any emergency they will contact right ?

  • Carla F.

    Hi Paul,

    Thanks for the invite. What hourly rate are you offering?

    Best regards,
    Carla

  • Ranjana K.

    Hi
    Could you confirm the time zone ?

    Paul A.07 May 2018

    gmt