No bids from companies or agencies - individual UK BASED freelancers only due to postal requirements
Receptionist role for a small training company, would suit someone undertaking a similar role for multiple companies. Customer service and telephone skills a MUST. Friendly and approachable for customers and organised efficiency backstage defines what is required.
Excellent IT skills with home office, telephone / internet connection etc.
The job entails being available to answer the telephone between the hours of 9-5 monday to Friday. The hourly rate will apply for time taken on the calls and administrative tasks associated with that call. Taking bookings for individual and group courses, sending off invoices using our cloud software (freshbooks), and managing the diary online (google calendar). workflows are already established. Ensuring our CRM software (Capsule) is kept up to date.
Responding to email enquiries in the same way as telephone enquiries.
Outbound calls to follow up with ongoing queries and contacts is a must
This would be dealing with queries (all information will be available on the company website), giving quotations and liaising with me.
Additional administration tasks could include printing and sending certificates and accurate record keeping (costs / materials and hours etc. covered.
If your skill set or inclination dictates the following may be extensions to the job role - Sales e.g. cold calling, (pay can be negotiated separately with good commission) blog, social media, newsletter, copy writing.
If you are interested please send me a message with details about you, your personality and working style (honestly) as i'm looking for somebody on a long-term / permanent basis. please also be clear which parts of the role you are happy to undertake along with your experience of these tasks.
A short telephone meeting to establish contact and ensure suitability will be a requirement of this job.
Minimum of 3 hours per week will be guaranteed (as a retainer) if telephone answering is undertaken, but with emails, enquiries and quotes, certificates and other extended roles and other tasks could and should be be much more.
this is a short term (1 month) contract with a view to extending for the right candidate
Thank you for reading and look forward to hearing from you shortly.
Brad M.100% (2)
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Part of the ad says 9-5 Monday to Friday and part of it says a minimum of 3 hours per week Brad....they are slightly different assignments ?Brad M.01 Nov 2016
Basically we need someone who is going to be available between the hours of 9.00am and 5.00pm to pick up calls and answer emails. You will log your time for these calls and emails however we will pay a retainer of 3 hours if you go over the three hours as some weeks are busier than others we will pay you for the extra time.Francis E.01 Nov 2016
Do you have call transfer software to switch the calls..the emails are obviously simpler to facilitate..
I would love to help with this, but I am just enquiring about the price,
Is the price £7.50 before or after PPH fees at 20%?
SidonieBrad M.01 Nov 2016
Hi the rate will between £7.50 and £10 per hour depending on experience