Customer Services / Telesales

  • Posted:
  • Proposals: 1
  • Remote
  • #10789
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HomeCallCentre H. has already sent a proposal.
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Experience Level: Intermediate
We are a rapidly growing Motoring Services business based in London with 120+ employees.

We are setting up some new activities and processes and need homeworkers with excellent telephone skills to do some/all of the following:

1) Contact existing customers (b2c) and convert them to our FREE membership scheme - approx 100 leads per day.

2) Take rental reservations, calls for breakdowns, service/mot bookings etc.

3) Contact existing customers when their vehicle is due for MOT/Service and attempt to get them to book it in at our centre.

Full training will be provided (but its really simple stuff!) and we need these activities covered from around 07:00 to 23:00 with multiple people so any timeslots during this are available. We operate a sophisticated custom crm system for ease of management.

We are open to fixed hourly charge, commission only or a mixture of both. We have an existing trial that has run very successfully on a mixture of fixed hourly rate and commission.

ALSO - as a separate project, we are looking for someone to manage the recruitment and training of people as per the above requirements! Because of the success of the trial, we expect this to be a rapid growth, long term activity and would need assistance with developing the processes, scripts and training for the homeworkers. This project will also be posted separately but please also bid here if you are interested.

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