CRM assistant needed for Customer Service
- or -
Post a project like this$40/hr
- Posted:
- Proposals: 11
- Remote
- #2275166
- Expired
Virtual Business Services - Sales/Telesales, Appointment Setter, Full Diary Management, Market Researcher - Professional
Bathgate
Rep-Quality Analyst/Assurance | Regulatory Compliance Analyst | Team Manager |Customer Satisfaction Coach | Collections Associate
Meycauayan
Virtual Assistant, IT Support, Appointment Setter,IT Support,website design,pdf conversion,selenium testing, plugins, wordpress,php,woocommerce, MS Word,sql, plsql
Chandigarh
2407618253410225374652560140215982251607525668222565030166370325623921971254
Description
Experience Level: Expert
Estimated project duration: Ongoing
We are hiring a CRM Manager (Call Center Rep) to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. You will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
(1) Maintaining a positive, empathetic and professional attitude toward customers at all times.
(2) Responding promptly to customer inquiries.
(3) Communicating with customers through various channels.
(4) Acknowledging and resolving customer complaints.
(5) Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
(6) Keeping records of customer interactions, transactions, comments and complaints.
(7) Communicating and coordinating with colleagues as necessary.
Requirements:
(1) High school diploma, general education degree or equivalent.
(2) Ability to stay calm when customers are stressed or upset.
(3) Comfortable using computers.
(4) Experience working with customer support.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
(1) Maintaining a positive, empathetic and professional attitude toward customers at all times.
(2) Responding promptly to customer inquiries.
(3) Communicating with customers through various channels.
(4) Acknowledging and resolving customer complaints.
(5) Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
(6) Keeping records of customer interactions, transactions, comments and complaints.
(7) Communicating and coordinating with colleagues as necessary.
Requirements:
(1) High school diploma, general education degree or equivalent.
(2) Ability to stay calm when customers are stressed or upset.
(3) Comfortable using computers.
(4) Experience working with customer support.
Michael H.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
24 Apr 2024
United States
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
Hi Michael,
Do you accept someone from the Philippines?
Thank you!
Kristian -
Good Morning
Can you confirm what time zone your in please.
ThanksMichael H.21 Jan 2019Eastern Standard Timezone
-
Is this UK or USA based and if USA which area?
Michael H.20 Jan 2019The company is based in US and the position is a remote job...
761669759251759039
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies