Call Answering, Ticket Management and General Client Support
- or -
Post a project like this£6/hr(approx. $7/hr)
- Posted:
- Proposals: 20
- Remote
- #188344
- Expired
Team Leader, Email Support, Virtual Assistant, Phone Support, Customer Service
Dumaguete
Project Manager, Established Customer Service Professional, Business Development Specialist, Sales & Finance Specialist
Dumaguete
29222537829837767936995636971335002634978334679633683553682274275267093
Description
Experience Level: Entry
*MUST HAVE EXCELLENT ENGLISH WRITTEN AND SPOKEN SKILLS*
We would like someone to work with us as and when required (probably 3 - 4 hours per day) to help with the following tasks.
You need to be fairly technically minded but we can of course provide training on the specific elements. You would also need to be friendly and have a good telephone manner.
We are currently just researching the available candidates and are not in a position to employ someone straight away but would be considered for a definite position coming up in the near future.
- Taking our billable time reports and adding as billable items into our billing system
- Proofreading quotes and other documents we produce
- Carrying out administrative tasks from clients (e.g. adding hosting for clients and setting up email accounts)
- Register domains, buy secure certificates, install secure certificates
- Do final site tests to ensure ready to go live
- Setup hosting accounts and emails
- Setup new emails for clients
- Manage ZenDesk and escalate tickets to relevant people and assign tasks to our developers
- Be first port of call for all phone calls and escalate them when needed
- Write up or check any documents/guides we need producing for clients
- Organise and enter revision documents from clients and put into a standard format for developers to work on
- Offering technical advice to clients
- Hosting admin
- Please post the word "lightbulb" at the top of you application to prove you have read the requirements
- Fielding questions from designers and developers regarding tickets
- Making small site updates (when it’s quicker than making a ticket for someone)
We would like someone to work with us as and when required (probably 3 - 4 hours per day) to help with the following tasks.
You need to be fairly technically minded but we can of course provide training on the specific elements. You would also need to be friendly and have a good telephone manner.
We are currently just researching the available candidates and are not in a position to employ someone straight away but would be considered for a definite position coming up in the near future.
- Taking our billable time reports and adding as billable items into our billing system
- Proofreading quotes and other documents we produce
- Carrying out administrative tasks from clients (e.g. adding hosting for clients and setting up email accounts)
- Register domains, buy secure certificates, install secure certificates
- Do final site tests to ensure ready to go live
- Setup hosting accounts and emails
- Setup new emails for clients
- Manage ZenDesk and escalate tickets to relevant people and assign tasks to our developers
- Be first port of call for all phone calls and escalate them when needed
- Write up or check any documents/guides we need producing for clients
- Organise and enter revision documents from clients and put into a standard format for developers to work on
- Offering technical advice to clients
- Hosting admin
- Please post the word "lightbulb" at the top of you application to prove you have read the requirements
- Fielding questions from designers and developers regarding tickets
- Making small site updates (when it’s quicker than making a ticket for someone)
Richard J.
99% (42)Projects Completed
63
Freelancers worked with
39
Projects awarded
30%
Last project
13 Apr 2021
United Kingdom
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